Karla Moreno
Oshawa,ON
Summary
I’m a well organized and dependable candidate successful at managing multiple priorities with a positive attitude. I’m willing to take on added responsibilities to meet team goals. I’m a strong communicator with excellent organizational and time management skills. I will efficiently manage multiple projects simultaneously while adhering to strict deadlines. Excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant
Steven Sarasin Real State
09.2022 - 03.2023
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Implemented strategies to optimize successful closing of real estate transactions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Greeted guests in with friendliness and professionalism.
Server
Symposium Cafe Restaurant & Lounge
01.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Tauro
08.2017 - 03.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Server
Sunset Grill,
07.2021 - 01.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
El Bocho Mexican Restaurant
10.2016 - 11.2017
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
Entertainment Staff Member
Riu Palace Las America’s
12.2015 - 03.2016
- Helped organize and manage successful events with attendance of over Number people.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Operated audio and video equipment for movie presentations.
- Set up and maintained theater projection and sound systems.
Sales Representative
Lifestyle Holiday Vacation Club
01.2015 - 12.2015
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Tourism And Hospitality Management
University Tres Culturas
Mexico City 09.2016
Skills
- Administrative Duties
- Customer Service and Rapport
- Guest Relations Management
- Food Sales and Promotion
- Servsafe Certified
- Hospitality Service Expertise
Certification
- Smart serve. •Bartender certification. •tourism certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant
Steven Sarasin Real State
09.2022 - 03.2023
Server
Symposium Cafe Restaurant & Lounge
01.2022 - 08.2022
Server
Sunset Grill,
07.2021 - 01.2022
Server
Tauro
08.2017 - 03.2018
Server
El Bocho Mexican Restaurant
10.2016 - 11.2017
Entertainment Staff Member
Riu Palace Las America’s
12.2015 - 03.2016
Sales Representative
Lifestyle Holiday Vacation Club
01.2015 - 12.2015
Tourism And Hospitality Management
University Tres Culturas
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