KARLOS ROMEL A. DE GUZMAN
Edmonton,NW
Summary
Experienced and motivated individual with a demonstrated history of working in the customer service, and food industry. Highly skilled in Microsoft Office, inventory management, customer service interaction, and point of sales. Equipped with the ability to multitask high-volume inquiries, take on new tasks & responsibilities, prepare detailed reports and records, maintain and record inventories, as well as prioritize workflows based on importance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Food Service Team Member
Tim Hortons
06.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Distributed food during busy peak periods to drive customer satisfaction.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
Sales Associate
Simons
09.2022 - 12.2022
- Greet Customers, answer their questions, assisting when selecting a product and helping to find a certain product
- Properly Display all store products and placing them in an organized manner
- Maintaining the overall look of the store and ensuring that it is clean, restocked, and properly organized
- Perform price change task (sales,markdowns,etc)
- Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct
- Have the ability and knowledge to answer customer questions related to information, including availability of products
- Perform the check out process and conduct all transactions and duties related to billing and payment at the store counter
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Food And Beverage Attendant
World Waterpark
07.2017 - 06.2022
- Interacted directly with a wide variety of customers and clients
- Handled and processed various cash, debit & credit and manual transactions
- Organized and replenished all the merchandise in stock, including letting managers know when stock is low
- Collaborated with the Food and Beverage team to complete all incoming food orders
- Assisted with end of month inventory count
- Supervised receiving of shipments, including ensuring they were put away as necessary
Zipline Attendant
07.2017 - 06.2022
- Provided customer service engagement skills to ensure a memorable experience was created for each guest
- Performed routine inspections on several stations including checking status of safety devices, cleanliness, and stock of supplies
- Inspected various harnesses, pulleys, and carbine for integrity and sanitation
- Conveyed numerous communication skills between fellow staff and guests to ensure complete safety during the entirety of operation
- Expressed excitement, fun and welcoming atmosphere to create the ultimate customer experience
Stocker
Bath And Body Works
10.2020 - 12.2020
- Handled stock needs according to schedule, keeping shelves continuously full for customers including organizing new inventory for easy storage or direct stocking
- Removed a variety of debris from aisles to ensure they are kept clean and neat, removing excess product, opened boxes, and debris from public areas to avoid obstructing customers and creation of safety concerns
- Managed incoming stock, including inspecting and documenting merchandise including organizing stockroom by keeping products in correct locations to maintain precise inventory counts and free-flowing aisleways
- Prepared items for storage, sales and shipment with proper staging and tagging
- Maintained stockroom records and generated reports for management.
Education
Diploma - Digital Media IT
Northern Alberta Institute of Technology
Edmonton, AB03.2026
High School Diploma -
St Francis Xavier
Edmonton06.2020
Skills
- Certifications & Skills
- Google Suite (Docs, Sheets, Slide, etc)
- Microsoft Office: Word, Excel, PowerPoint
- Great Computer Skills
- Fall Protection Certificate
- WHMIS Certificate
- Stress Management
- Dependability
- Motivated and Efficient
- Strong Written and Verbal Communication
- Critical Thinking and Decision-Making Skills
- Excellent Time Management
- High Multitasking Ability
- Punctual and Reliable
- Fast Learner
- Analytical Thinking
- Detail Cleaning
- Portion control
Timeline
Food Service Team Member
Tim Hortons
06.2023 - Current
Sales Associate
Simons
09.2022 - 12.2022
Stocker
Bath And Body Works
10.2020 - 12.2020
Food And Beverage Attendant
World Waterpark
07.2017 - 06.2022
Zipline Attendant
07.2017 - 06.2022
Diploma - Digital Media IT
Northern Alberta Institute of Technology
High School Diploma -
St Francis Xavier
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