Karl J. Lloyd

Direct inbound support via phone, email and chat. Provided assistance with securing Flight, Hotel, Car rental and excursion reservations. Assisted Clients with all modifications and/or cancellations.

Direct inbound sales via phone, email and chat. Conducted interviews for needs analysis for travel and hotel accommodations. Provided recommendations and secured reservations for personal, business, corporate and groups world wide.

Conducted Credit Application interviews and submitted business cases for Clients to attain a variety of Credit products

Provided inbound customer service in a contact center environment over the phone and via email. Addressed customer's questions and concerns about all financial products and assisted troubleshooting product issues and account maintenance.

Conducted training on various company policy and procedures which included PCI (Payment Card Industry) Compliance and ISO (International Organization for Standardization)

Trained advanced customer service and sales techniques to new and existing employees using a variety of methods from classroom lecturing, video presentations and PowerPoints, too hands on techniques with role playing scenarios

Provided inbound customer service in a contact center environment over the phone and via email. Addressed customer's questions and concerns including troubleshooting product issues and account maintenance.