KARLIE BELYEA
London,ON
Summary
Organized individual with proven success in delivering excellent customer service, promoting sales of services and creating successful sales plans. Possesses exceptional communication and organizational skills, a strong aptitude for problem solving and the ability to troubleshoot and diagnose complex automotive issues. Committed to providing excellent customer service and promoting a positive shopping experience.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
School Bus Driver
Voyago
Waterford, Canada
11.2021 - Current
- Conducted pre-trip and post-trip inspections of school bus to verify safety and functionality.
- Successfully completed all required training courses related to school bus operation and safety.
- Provided timely pickup and drop-off of children at designated locations in accordance with established schedules.
- Maintained a safe driving record by adhering to traffic laws, road safety regulations, and company policies.
- Monitored students' safety and well-being while on the bus.
- Demonstrated excellent customer service skills while interacting with students and parents on the school bus route.
Service Advisor
Modern Trends
Norwich, Canada
08.2023 - 03.2024
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Advised customers on automotive maintenance and repair services.
- Prepared end of month statements for customers and mailed/emailed them appropriately.
- Invoiced customers repair bills.
- Ordered parts needed for automotive repairs.
- Prepared automotive repair quotes.
- Did end of month preparation from all part suppliers insuring credits and chargers were correct.
Assistant Store Manager
Soft Moc
Brantford, Canada
06.2017 - 04.2020
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Built employee knowledge with training and mentoring.
- Assisted with training staff on all internal operational functions.
- Coached employees on customer service and selling techniques.
- Assisted in recruiting process, hiring and retaining top talent.
- Performed regular audits of merchandise displays and stock levels.
Janitorial Lead
Executive Janitorial
Oshweken, Canada
01.2016 - 01.2017
- Developed a comprehensive training program for new janitorial staff members.
- Supervised the maintenance of floors, walls, carpets, furniture, fixtures.
- Demonstrated ability to lead a team of janitors in daily tasks and operations.
- Performed routine inspections of premises to identify areas that need further attention or improvement.
- Ensured compliance with local health codes and regulations regarding sanitation practices.
Opening Manager
The Big Leagues
Brantford, Canada
11.2014 - 01.2017
- Established policies and procedures for opening and closing store operations as well as shift changes.
- Ensured compliance with safety regulations, labor laws, health codes.
- Developed and implemented strategies to increase sales revenue and improve operational efficiency.
- Created weekly reports detailing sales figures, expenses, payroll information.
- Trained new employees in customer service, product knowledge, and cash handling procedures.
- Prepared staff work schedules and assigned specific duties.
Education
Developmental Service Worker -
Medex College
Brantford, ON 04.2014 - 09.2015
Skills
- Clerical Support
- Documentation And Reporting
- Data Entry
- Computer Skills
- Customer Service
- Technical Support
- Customer Retention
- Handling Customer Complaints
- Money handling abilities
- Problem-solving aptitude
- Order Processing
- Telephone etiquette
- Written communication
- Computer literacy
- Inventory management
- Multitasking capabilities
- Professional demeanor
- Team player mentality
- Organizational skills
- Account Management
- Strong Work Ethic
References
References available upon request
Timeline
Service Advisor
Modern Trends
08.2023 - 03.2024
School Bus Driver
Voyago
11.2021 - Current
Assistant Store Manager
Soft Moc
06.2017 - 04.2020
Janitorial Lead
Executive Janitorial
01.2016 - 01.2017
Opening Manager
The Big Leagues
11.2014 - 01.2017
Developmental Service Worker -
Medex College
04.2014 - 09.2015