KARLI LANES
Quesnel,Canada
Summary
Motivated and dedicated Healthcare Documentation Specialist graduate from CanScribe Career College. Committed to providing accurate and timely transcriptions while using my knowledge of medical terminologies, excellent listening and editing skills. Great eye for detail. HIPPA compliant.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Integris Credit Union
10.2011 - 05.2018
- Processed payment transactions and kept accurate records.
- Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees.
- Processed variety of transactions for members by answering questions and researching best option.
Education
Diploma - Healthcare Documentation Specialist
CanScribe Career College
Quesnel, British Columbia08.2023
Skills
- Knowledge of BOS
- Transcribed about 1000 medical reports
- Attention to detail
- Acute care reports and clinic notes
- Proficient in Microsoft Word and Office
- Provides great customer service
- Compliant with account specifics
- Active listening
- Good at troubleshooting
Languages
English
Native or Bilingual
Timeline
Member Service Representative
Integris Credit Union
10.2011 - 05.2018
Diploma - Healthcare Documentation Specialist
CanScribe Career College