Summary
Overview
Work History
Education
Skills
References
Timeline
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Karli Annett

Canmore,AB

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Retail Store Manager

Big Bear Trading Company
Banff, AB
07.2020 - Current
  • Handled cash register transactions accurately while providing excellent customer service.
  • Led employee performance evaluations
  • Connected with customers to provide assistance
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Provided leadership to newly hired employees to supply knowledge of various company programs.
  • Organized new stock for floor placement.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Delivered excellent customer service and adhered to standard practices to maximize sales
  • Organized merchandise displays according to seasonal promotions or special events.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Provided excellent service and attention to customers when face-to-face or through phone or email inquiries

Guest Services Supervisor

Blue Mountain
Blue Mountain, ON
11.2019 - 03.2020
  • Ensured smooth operations of guest services at ski hill by supervising staff, responding to inquiries, and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

College Diploma - Tourism & Travel

St Clair College
Windsor, ON
04-2014

High School Diploma -

LCCVI
Petrolia, ON
06-2009

Skills

  • Friendly and Outgoing
  • Customer Service
  • Problem-Solving
  • Dependable and Reliable
  • Highly Motivated
  • Detail Oriented
  • Operations Oversight
  • Scheduling Knowledge

References

References available upon request.

Timeline

Retail Store Manager

Big Bear Trading Company
07.2020 - Current

Guest Services Supervisor

Blue Mountain
11.2019 - 03.2020

College Diploma - Tourism & Travel

St Clair College

High School Diploma -

LCCVI

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Karli Annett