Karli Annett
Canmore,AB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Retail Store Manager
Big Bear Trading Company
Banff, AB
07.2020 - Current
- Handled cash register transactions accurately while providing excellent customer service.
- Led employee performance evaluations
- Connected with customers to provide assistance
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coordinated stock replenishment processes as needed based on sales trends.
- Provided leadership to newly hired employees to supply knowledge of various company programs.
- Organized new stock for floor placement.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Delivered excellent customer service and adhered to standard practices to maximize sales
- Organized merchandise displays according to seasonal promotions or special events.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Provided excellent service and attention to customers when face-to-face or through phone or email inquiries
Guest Services Supervisor
Blue Mountain
Blue Mountain, ON
11.2019 - 03.2020
- Ensured smooth operations of guest services at ski hill by supervising staff, responding to inquiries, and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
College Diploma - Tourism & Travel
St Clair College
Windsor, ON04-2014
High School Diploma -
LCCVI
Petrolia, ON06-2009
Skills
- Friendly and Outgoing
- Customer Service
- Problem-Solving
- Dependable and Reliable
- Highly Motivated
- Detail Oriented
- Operations Oversight
- Scheduling Knowledge
References
References available upon request.
Timeline
Retail Store Manager
Big Bear Trading Company
07.2020 - Current
Guest Services Supervisor
Blue Mountain
11.2019 - 03.2020
College Diploma - Tourism & Travel
St Clair College
High School Diploma -
LCCVI
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