Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Karli Aktas

Vancouver,BC

Summary

Dependable and personable hostess with strong experience in delivering exceptional customer service in fast-paced environments. Skilled in managing reservations, supporting front-of-house efficiency, and ensuring guests enjoy a positive and memorable dining experience. Adept at clear communication, problem-solving, and supporting team efficiency. Proven ability to operate point-of-sale systems, handle cash transactions accurately, and contribute to efficient daily operations in both hospitality and retail settings. Reliable, adaptable, and committed to enhancing overall guest satisfaction and organizational success. Skilled in operating customer service tills, including lottery and tobacco transactions, floral wrapping, and resolving customer concerns with professionalism. Seeking a new role where reliability, adaptability, and strong work ethic are valued.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Cactus Club Cafe, Coal Harbour
Vancouver, British Columbia
05.2025 - Current
  • Managed reservation systems to optimize seating arrangements and guest flow.
  • Assigned tables based on server availability and guest preferences in a high-volume environment.
  • Assisted guests with inquiries about menu items and restaurant services efficiently.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Greeted customers and escorted them to their tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Cashier and Customer Service Representative

Nesters market
Vancouver, British Columbia
06.2024 - 08.2025
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Resolved customer complaints professionally by providing information on store procedures and policies.
  • Verified that customers were of legal age to purchase lottery tickets and tobacco products.
  • Wrapped flowers in a timely manner according to customers' specifications.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered phone calls to assist customers with questions and orders.
  • Ensured compliance with all safety regulations within the store environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Discounted purchases by scanning and redeeming coupons.

Sales Associate

Laura clothing store
London, Ontario
12.2023 - 03.2025
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers and provided exceptional customer service.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Babysitter

Multiple clients
Vancouver, British Columbia
03.2021 - 08.2021
  • Establishing trust through consistent communication with both parents and kids.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Enforced rules to teach good manners and maintain safe environment.
  • Maintaining a positive attitude while being patient and understanding with the children.

Education

Bachelor of Arts - Criminology

University of Western Ontario
London, ON
04-2027

High School Diploma -

West Vancouver Secondary School
West Vancouver
06-2023

Skills

  • Customer service
  • Reservation handling
  • Greeting guests
  • Food running
  • Seating arrangement planning
  • High volume dining
  • Safe food handling
  • Conflict resolution
  • Cash register operations
  • Cash, Debit, credit and gift card transactions
  • Tobacco and lottery law compliance
  • Cleaning and sanitizing
  • Time management abilities
  • Empathy and patience
  • Work ethic and integrity
  • Memory retention

Affiliations

  • Trained as a competitive dancer for several years, receiving numerous awards at a variety of regional dance competitions.

Accomplishments

  • Completed numerous RAD ballet examinations, demonstrating technical proficiency, discipline, and long-term commitment to classical ballet training.

Timeline

Restaurant Hostess

Cactus Club Cafe, Coal Harbour
05.2025 - Current

Cashier and Customer Service Representative

Nesters market
06.2024 - 08.2025

Sales Associate

Laura clothing store
12.2023 - 03.2025

Babysitter

Multiple clients
03.2021 - 08.2021

Bachelor of Arts - Criminology

University of Western Ontario

High School Diploma -

West Vancouver Secondary School

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Karli Aktas