Overview
Work History
Education
Languages
Timeline
Generic

Karley Rubino

Burlington ,ON

Overview

2019
2019
years of professional experience

Work History

Order Management Coordinator

Mohawk Medbuy Corporation
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Navigated through multiple systems to build, track and monitor orders.
  • Researched and addressed customer inquiries, questions and issues within Number business days to promote optimal customer service.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
  • Streamlined order processing by implementing efficient order management systems and protocols.
  • Enhanced customer satisfaction with timely and accurate order updates, addressing inquiries promptly and professionally.
  • Trained new hires on company-specific software applications and best practices within the Order Management department.
  • Assisted in the development of standard operating procedures for the Order Management team, promoting consistency across all processes.
  • Supported the sales team in generating sales forecasts by providing accurate historical data on order patterns and trends.
  • Expedited urgent orders for high-priority clients, coordinating closely with cross-functional teams to meet tight deadlines.
  • Improved inventory accuracy by regularly monitoring stock levels and reporting discrepancies to relevant departments.
  • Reduced order discrepancies by diligently reviewing and validating customer purchase orders before entering them into the system.
  • Maintained accurate records of all transactions, ensuring data integrity in the company''s order management system.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Logistics Analyst

Mohawk Medbuy Corporation
09.2017 - 06.2018
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
  • Coordinated resolution of issues with warehouses, sales brokers and carriers.
  • Managed vendor relationships to ensure timely delivery of goods and services while maintaining costeffectiveness.
  • Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
  • Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
  • Tracked orders and notified customers of status or potential delays.
  • Built long-term relationships due to prompt and courteous service.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.

Administrative Assistant

Mohawk Medbuy Corporation
10.2009 - 09.2017
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported staff through scheduling meetings, coordinating travel arrangements, and preparing documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Business Diploma - Human Resources Management

Sheridan College Institute of Technology And Advanced Learning
Oakville, None
06.2003

Languages

English
Full Professional

Timeline

Logistics Analyst

Mohawk Medbuy Corporation
09.2017 - 06.2018

Administrative Assistant

Mohawk Medbuy Corporation
10.2009 - 09.2017

Order Management Coordinator

Mohawk Medbuy Corporation

Business Diploma - Human Resources Management

Sheridan College Institute of Technology And Advanced Learning

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Karley Rubino