Karley Rubino
Burlington ,ON
Overview
2019
2019
years of professional experience
Work History
Order Management Coordinator
Mohawk Medbuy Corporation
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Navigated through multiple systems to build, track and monitor orders.
- Researched and addressed customer inquiries, questions and issues within Number business days to promote optimal customer service.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Streamlined order processing by implementing efficient order management systems and protocols.
- Enhanced customer satisfaction with timely and accurate order updates, addressing inquiries promptly and professionally.
- Trained new hires on company-specific software applications and best practices within the Order Management department.
- Assisted in the development of standard operating procedures for the Order Management team, promoting consistency across all processes.
- Supported the sales team in generating sales forecasts by providing accurate historical data on order patterns and trends.
- Expedited urgent orders for high-priority clients, coordinating closely with cross-functional teams to meet tight deadlines.
- Improved inventory accuracy by regularly monitoring stock levels and reporting discrepancies to relevant departments.
- Reduced order discrepancies by diligently reviewing and validating customer purchase orders before entering them into the system.
- Maintained accurate records of all transactions, ensuring data integrity in the company''s order management system.
- Resolved conflicts between team members and addressed complaints or grievances.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Logistics Analyst
Mohawk Medbuy Corporation
09.2017 - 06.2018
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Managed vendor relationships to ensure timely delivery of goods and services while maintaining costeffectiveness.
- Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Tracked orders and notified customers of status or potential delays.
- Built long-term relationships due to prompt and courteous service.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Administrative Assistant
Mohawk Medbuy Corporation
10.2009 - 09.2017
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported staff through scheduling meetings, coordinating travel arrangements, and preparing documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Business Diploma - Human Resources Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, None06.2003
Languages
English
Full Professional
Timeline
Logistics Analyst
Mohawk Medbuy Corporation
09.2017 - 06.2018
Administrative Assistant
Mohawk Medbuy Corporation
10.2009 - 09.2017
Order Management Coordinator
Mohawk Medbuy Corporation
Business Diploma - Human Resources Management
Sheridan College Institute of Technology And Advanced Learning