Karlenis Jimenez
Calgary
Summary
Dynamic Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
A&M2 Events
08.2022 - Current
- Handled transactions at cash register, maintaining accuracy and attention to detail.
- Engaged with customers in a friendly manner, fostering a positive company image.
- Educated customers on product features, helping them make informed choices.
- Engaged in regular one-on-one coaching sessions with the supervisor to improve performance and achieve key metrics.
- Leveraged various computer systems to analyze products, services, and common issues, enhancing customer assistance.
Customer Service Representative
Canada Con Humor
06.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor in Journalism - Media And Communication
Universidad Católica Santa Rosa
Caracas, VenezuelaPost-Baccalaureate Diploma - Business And Computer Information Technology
Hamptons College
Calgary, AB12-2023
Skills
- Bilingual ability to effectively communicate with customers through inbound calls, addressing queries related to billing, services, and promotions
- Ability to troubleshoot issues and recommend products based on customer requirements
- Data entry
- Skilled in using multiple computer systems to research products, services, and solutions
- Competence in documenting customer interactions and outcomes accurately
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Officer
A&M2 Events
08.2022 - Current
Customer Service Representative
Canada Con Humor
06.2019 - 03.2021
Bachelor in Journalism - Media And Communication
Universidad Católica Santa Rosa
Post-Baccalaureate Diploma - Business And Computer Information Technology
Hamptons College
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