Karlene Joy Gregorio
Medicine Hat,AB
Summary
Experienced professional with solid background in food service. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Server
Denny's and Bar One
Medicine Hat, Alberta
03.2025 - Current
- Provided friendly and efficient service to guests at Denny's and Bar One.
- Took accurate food and drink orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness of dining area and ensured proper table settings.
- Handled customer inquiries and resolved complaints effectively.
- Processed payments and managed cash register transactions accurately.
- Upsold menu items to enhance guest dining experience at Denny's and Bar One.
- Provided excellent customer service to ensure satisfaction.
Food Counter Attendant
Holdings Ltd. O/A Tim Hortons
Medicine Hat, AB
01.2013 - 06.2019
- Operated cash register and processed customer transactions accurately.
- Maintained cleanliness and organization of the counter area.
- Prepared and served food and beverages efficiently to customers.
- Provided excellent customer service by addressing inquiries and concerns.
- Followed health and safety guidelines to maintain food quality standards.
- Collaborated with team members to ensure smooth operations during peak hours.
Server
Segara Villas, Asian Spices Restaurant
Olongapo city, Philippines , Zambales
03.2012 - 10.2012
- Provided friendly and efficient service to guests.
- Took accurate food and drink orders using point-of-sale systems.
- Maintained cleanliness of dining area and ensured proper table settings.
- To follow team service standards and direction as given by management and job checklist.
- Ability to work in a high-volume, fast-paced, team environment.
Education
Online Course - Medical Office Assistant
East West College
Medicine Hat, AB 06.2023 - 01.2024
Computer Secretarial
Freeport Institute For Research Science And Technology
Olongapo city, Philippines , Zambales 06.2003 - 03.2004
Skills
- Customer service skills
- Point-of-sale operation
- Menu upselling
- Order accuracy
- Ability to multitask
- Ability to work independently or as a part of a team
- Food safety compliance
- Proficient in Microsoft ware (Word, Excel, and PowerPoint)
Certification
- ProServe
AGLC
March 2025 - Intermediate First Aid-Level C CPR, St. John Ambulance
May 2024 - Freeport Institute for Research Science and Technology, Phil. September 2023
References
References available upon request.
Timeline
Server
Denny's and Bar One
03.2025 - Current
Online Course - Medical Office Assistant
East West College
06.2023 - 01.2024
Food Counter Attendant
Holdings Ltd. O/A Tim Hortons
01.2013 - 06.2019
Server
Segara Villas, Asian Spices Restaurant
03.2012 - 10.2012
Computer Secretarial
Freeport Institute For Research Science And Technology
06.2003 - 03.2004