Karlene Grenier

• Performed multitasked reception duties such as answering the phone, inputting new clients, retrieving payment from clients, educating clients on our clinics regulations and procedures.
• Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
• Provided hands-on assistance to patients during exercises, ensuring safety and proper technique at all times.
• Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.
• Ensured invoices were correct for specific clients such as military or civilian.
• Frequently provided modalities to patients as requested by the designated physiotherapist.
• Maintain a clean, organized work environment.
• Communicate thoroughly with patients and physiotherapists to provide the most effective treatments, and progression of treatments for clients' individual needs.

• Assisted with activities of daily living and personal care under the direction of RN/RPN/PCA.
• Provided assistance to patients and clients during meal time, including meal tray set up.
• Participated and contributed in all aspects of infection control measures and/or programs.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Supported a clean and tidy environment by assisting in light tidying tasks as required.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

• Knowledgeable on WHMIS, MSDS, cleaning chemicals, safe handling of biohazardous waste, cytotoxic waste and pharmaceutical waste.
• Experience with PPE, safe donning/doffing steps and hand hygiene.
• Improved facility cleanliness by consistently following established sanitation protocols and guidelines.
• Reduced cross-contamination risks with thorough disinfection of high-touch surfaces in patient rooms, restrooms, and common areas.
• Demonstrated flexibility in adapting to changing workload demands or evolving priorities as required by shifting facility needs.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Communicate with staff regarding upcoming patient transfers, discharges and other required cleans.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

• Knowledgeable on WHMIS, MSDS, cleaning chemicals, safe handling of biohazardous waste, cytotoxic waste and pharmaceutical waste.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Efficient with disinfecting and thoroughly cleaning of clinical floors, patient rooms, dialysis, staff offices and washrooms
• Communicate with staff regarding upcoming patient transfers, discharges and other required cleans.
• Performed daily cleaning tasks efficiently, maintaining high standards for appearance and hygiene throughout the premises.
• Demonstrated strong attention to detail when completing various cleaning tasks, ensuring all areas met established standards for cleanliness.
• Supported infection control measures by ensuring proper sanitization of all areas within the healthcare facility.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Cleaned walls and ceilings with special reach tools following regular schedule.

Environmental Service Worker II Responsibilities:

• Be familiar with WHMIS, proper hand hygiene and PPE.
• Collaborated effectively with nursing staff to address specific environmental service needs for individual patients or units as needed.
• Assisted in emergency situations by quickly responding to spills or accidents with proper cleanup procedures.
• Supported infection control initiatives through diligent cleaning and decontamination of medical equipment and instruments.
• Reduced cross-contamination risks with thorough disinfection of high-touch surfaces in patient rooms, restrooms, and common areas.
• Remove waste with proper labeling (I.e cytotoxic materials, pharmaceutical and biohazard materials).
• Cleaned and disinfected patient rooms, common areas, washrooms, staff offices and other areas within the healthcare facility.

Service Worker I Responsibilities:

• Deliver clean linen and remove soiled linen throughout the hospital.
• Respond to Service Worker 1 pager regarding required patient transfers.
• Wore necessary personal protective equipment to minimize risks from biohazardous material, fluids, and other harmful substances.
• Collaborated with team members to ensure optimal service quality for all staff and patients.
• Transport patients by wheelchair or stretcher.
• Deliver lab requisites, colonoscopy samples and blood samples to designated locations.
• Strong communication skills among patients and colleagues.
• Demonstrated flexibility in adapting to changing workload demands or evolving priorities as required by shifting facility needs.