Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Karleigh McInnes

Surrey,BC

Summary

Encouraging assistant manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Event Manager

McJac's Roadhouse Grille
09.2021 - 05.2024
  • Organized and scheduled all large reservations for the restaurant.
  • Received and organized all emails in regards to reservations.
  • Ensured that we are staffed appropriately in the back and front of the house.
  • Created different set menus for each party.
  • Assisted customers in the set up for each reservations.
  • Served the large reservations when needed.


Assistant Manager

McJac's Roadhouse Grille
08.2019 - 05.2024
  • Assisted in creating the menus for the restaurant including deciding on the pricing.
  • Hired and trained front of house staff.
  • Completed the cash from the daily sales.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Helped with creating schedules and delegating assignments to meet restaurant needs.
  • Mentored junior staff members in their development by offering guidance/support in their assigned roles.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Responded to all inquiries through the restaurants email.
  • Served tables when needed.

Supervisor

McJac's Roadhouse Grille
10.2017 - 08.2019
  • Monitored workflow within the restaurant to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Served tables when necessary.

Dance Teacher's Assistant

Keri's Highland Dance Studio
09.2014 - 06.2019
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
  • Mentored and tutored individual students needing additional help.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Planned, prepared, and delivered lesson plans to students.
  • Adhered to studio guidelines.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Assisted the studios owner in different administrative work for the studio.

Restaurant Server

McJac's Roadhouse Grille
07.2016 - 10.2017


  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Greeted new customers, discussed specials, and took drink orders.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Cultivated warm relationships with regular customers.
  • Served and made all of my own drink orders.

Busser/Hostess

McJac's Roadhouse Grille
07.2012 - 07.2016
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Trained new staff in bussing and cleaning procedures.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Assisted wait staff with timely food delivery and guest requests.

Education

Diploma - Business Management

Kwantlen Polytechnic University
Surrey, BC
12.2025

High School Diploma -

Earl Marriott Secondary
Surrey, BC
06.2015

Skills

  • Goal Setting
  • Team mentorship
  • Adaptable
  • Self Motivation
  • Time Management
  • Multitasking Abilities and Task Prioritization
  • Client Relations
  • Business Growth
  • Continuous Improvement
  • Problem-solving abilities
  • Reliability
  • Microsoft Office knowledge in Word, Excel, PowerPoint and Outlook

Languages

English
Native or Bilingual

Certification

  • Certified Dance Teacher, BCHDA - 2016-Present

Timeline

Event Manager

McJac's Roadhouse Grille
09.2021 - 05.2024

Assistant Manager

McJac's Roadhouse Grille
08.2019 - 05.2024

Supervisor

McJac's Roadhouse Grille
10.2017 - 08.2019

Restaurant Server

McJac's Roadhouse Grille
07.2016 - 10.2017

Dance Teacher's Assistant

Keri's Highland Dance Studio
09.2014 - 06.2019

Busser/Hostess

McJac's Roadhouse Grille
07.2012 - 07.2016

Diploma - Business Management

Kwantlen Polytechnic University

High School Diploma -

Earl Marriott Secondary

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Karleigh McInnes