Karleen Neufeld-Manson
Summary
Organized orthodontic professional with a proven ability to handle both clerical and clinical tasks efficiently. Skilled in patient communication, record maintenance, and supporting team functions to ensure smooth operations and positive outcomes.
Overview
17
17
years of professional experience
Work History
Orthodontic Assistant
Dr. Tim Dumore & Team
08.2013 - Current
- Entered patient data into electronic dental record system with precision, ensuring strict compliance with privacy regulations and maintaining the highest standards of data accuracy.
- Obtained X-Rays, photographs, and impressions of patients' teeth and mouth.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained detailed chart notes for each patient to support continuity of care throughout their treatment plan.
- Effectively communicated and educated patients on personalized oral hygiene practices tailored to their specific orthodontic treatments, ensuring clear understanding and compliance.
- Scheduling, conducting follow- up calls, and ensured timely processing of patient payments for the accounts receivable.
- Prepared patient for complex orthodontic procedures by performing tasks such as bracket placement, adjustments, aligner fittings, appliance installations and conducting preliminary examinations to support the orthodontist during treatment.
- Assisted orthodontists in performing treatments, ensuring precise execution of tasks and high-quality results.
- Cleaned and sanitized dental tools and equipment, organized treatment rooms, and replenished supplies to ensure readiness for the next patient and while strictly adhering to health and safety protocols
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Effectively communicated and educated patients on personalized oral hygiene practices tailored to their specific orthodontic treatments, ensuring clear understanding and compliance.
- Stay current in my field by actively pursuing education opportunities and completing relevant courses to enhance my skills and knowledge.
Team Leader
McDonald's Restaurant Ltd.
01.2008 - 05.2011
- Ensure that every customer has a positive experience by maintaining high standards of service, addressing concerns promptly and ensuring food quality is consistent and meets company standards.
- Operated drive-thru and front counter cash register, accurately processing orders and payments while maintaining friendly service.
- Maintained a clean and organized work area including dining areas ,kitchen, and restrooms following McDonald's health and safety standards.
- Prepared food items while operating kitchen equipment including grills, fryers, and ovens while assuring food is cooked to appropriate temperatures.
Education
Level II Dental Assisting -
Red River College
Winnipeg, MB06.2013
University One -
University of Manitoba
Winnipeg, MBHigh School -
West Kildonan Collegiate
Winnipeg, MBSkills
- Accredited Level II Dental Assistant with specialized Orthodontic Module
- Data entry and documentation
- Time management
- Decision making skills
- Adaptability
- Attention to detail
- Ability to work independently & team collaboration
- Ability to work under pressure
- Enthusiastic, Dependable & Personable
References
References available upon request
Timeline
Orthodontic Assistant
Dr. Tim Dumore & Team
08.2013 - Current
Team Leader
McDonald's Restaurant Ltd.
01.2008 - 05.2011
Level II Dental Assisting -
Red River College
University One -
University of Manitoba
High School -
West Kildonan Collegiate
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