Karlee Zbinden

Delivered exceptional service in high-volume dining environment.

• Collaborated with kitchen staff to ensure timely food delivery.
• Maintained menu knowledge to provide informed recommendations.
• Resolved customer inquiries and issues with professionalism and efficiency.
• Ensured compliance with health and safety regulations during all service shifts.
• Operated POS terminals for accurate order input and transaction management.
• Prepared and served coffee, espresso drinks, and lattes to meet customer preferences.
• Mixed cocktails from bar recipes and served bottled beer as required.

• Provided attentive service to large groups in a dynamic dining atmosphere.
• Maintained extensive knowledge of menu items to make recommendations to guests. (Wine, liquor, draft beer, cuts of meat, types of fish, sushi rolls, and allergies.)
• Operated POS terminals to input orders, split bills, and calculate totals.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.