KARLEE LUCIANO

• Managed front desk operations, ensuring smooth flow of communication and visitor access.
• Coordinated scheduling for appointments, optimizing time management for staff and clients.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained organized filing systems, enhancing information retrieval efficiency.
• Previously completed over 100 hours of volunteer and shadowing experience at this clinic before being hired, gaining familiarity with clinic operations and client care.

• Adhered to company policies regarding proper use and storage of hazardous materials. Utilized hand tools to replace or repair faulty parts or general maintenance needs. Conducted regular inspects of facility equipment to identify potential issues before they arise. Cleaned and organized work areas to maintain a safe environment for personnel operation. Effectively aided in ice operations and recreational maintenance as needed.

• Assisted in the development and progression of individualized exercise programs for clients with varying needs and conditions

• Guided clients through therapeutic exercises, providing real-time feedback on form and technique

• Collaborated with the personal trainer to support sports team strength and conditioning sessions

• Independently led group exercise classes, tailoring intensity and modifications to diverse participant needs

• Developed communication and interpersonal skills through daily client interaction and team collaboration

• Gained practical experience with exercise prescription software and chart documentation

• Fostered a positive work environment that encouraged collaboration amongst team members.
• Maintained high standards of professionalism while interacting with patients.
• Ensured compliance with company policies regarding customer privacy and confidentiality.
• Handled escalated calls professionally by listening carefully to the needs of each individual patient before offering appropriate solutions.
• Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.

• Assisted customers with selecting tools and equipment based on their individual needs. Responded promptly to customer inquiries regarding product availability, pricing and returns policies. Ensured that all equipment was clean, maintained, tested and in safe working condition before renting it out. Provided technical assistance to customers regarding the operation of rental products. Continuously updated knowledge about new products available for rent in order to provide better recommendations to customers.

• Attended to gas spills and accidents promptly and according to established guidelines. Inspected identification to determine proper age of customers for alcohol and cigarettes. Processed gas and amenities payments. Cleaned store inside and out, straightened displays and maintained a neat and inviting atmosphere for optimum customer satisfaction.

• Helped supervisor control customer flow and backed-up lines by running registers during busy periods. Greeted customers promptly and responded to questions. Maintained work area and kept cash drawer organized. Counted and balanced cashier drawers. Effectively answered and resolved queries over the telephone. Built and maintained productive relationships with employees.