Karlee Chapman
Hopewell,NS
Overview
9
9
years of professional experience
Work History
Front End Courtesy Clerk
Foodland
09.2020 - Current
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of store areas, ensuring optimal presentation of merchandise.
- Operated cash register accurately, processing transactions efficiently to minimize wait times.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.
- Complied with all company policies and procedures related to health regulations, ensuring a safe shopping environment for customers at all times.
- Maintained clean and tidy checkout area to optimize service delivery.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Monitored checkout area for efficiency, supporting team in meeting daily operational goals consistently.
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
Assistant Manager
Lids
03.2017 - 03.2019
- Led team in executing operational strategies to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, improving onboarding efficiency and employee performance metrics.
- Implemented process improvements that reduced operational bottlenecks and increased workflow effectiveness.
- Analyzed sales data to identify trends, informing strategic decision-making for inventory management.
- Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
- Coordinated cross-departmental initiatives to align goals and improve overall business performance.
- Oversaw scheduling and resource allocation, ensuring optimal staffing levels during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Nothumberland Reginal High School
Alma, NS06-2009
Languages
English
Timeline
Front End Courtesy Clerk
Foodland
09.2020 - Current
Assistant Manager
Lids
03.2017 - 03.2019
High School Diploma -
Nothumberland Reginal High School