Overview
Work History
Education
Languages
Timeline
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Karlee Chapman

Hopewell,NS

Overview

9
9
years of professional experience

Work History

Front End Courtesy Clerk

Foodland
09.2020 - Current
  • Assisted customers with inquiries and product selections to enhance shopping experience.
  • Maintained cleanliness and organization of store areas, ensuring optimal presentation of merchandise.
  • Operated cash register accurately, processing transactions efficiently to minimize wait times.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.
  • Complied with all company policies and procedures related to health regulations, ensuring a safe shopping environment for customers at all times.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Trained new staff on operational procedures and customer service standards to ensure consistency.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
  • Monitored checkout area for efficiency, supporting team in meeting daily operational goals consistently.
  • Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
  • Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.

Assistant Manager

Lids
03.2017 - 03.2019
  • Led team in executing operational strategies to enhance customer satisfaction and streamline service delivery.
  • Developed training programs for staff, improving onboarding efficiency and employee performance metrics.
  • Implemented process improvements that reduced operational bottlenecks and increased workflow effectiveness.
  • Analyzed sales data to identify trends, informing strategic decision-making for inventory management.
  • Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
  • Coordinated cross-departmental initiatives to align goals and improve overall business performance.
  • Oversaw scheduling and resource allocation, ensuring optimal staffing levels during peak hours.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

High School Diploma -

Nothumberland Reginal High School
Alma, NS
06-2009

Languages

English

Timeline

Front End Courtesy Clerk

Foodland
09.2020 - Current

Assistant Manager

Lids
03.2017 - 03.2019

High School Diploma -

Nothumberland Reginal High School

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Karlee Chapman