Karlee Bezanson
Halifax,NS
Summary
Management professional with over two decades of experience in leadership, security, customer service, and educational roles. Adept at enhancing customer satisfaction, implementing efficient protocols, and fostering creative learning environments. Skilled in upselling, computer operation, and child care, with a focus on teamwork and strategic development to drive success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Children's cooking class teacher
Culinary kids
12.2022 - Current
- Lead engaging cooking classes for children, fostering culinary skills and creativity.
- Develop age-appropriate recipes and lesson plans, enhancing learning experiences.
- Ensure a safe and hygienic environment, adhering to health standards.
- Collaborate with parents and staff to tailor classes to children's needs.
- Track student progress, providing feedback and encouragement for improvement.
- Spearheaded children's culinary classes, significantly boosting creative engagement.
- Introduced unique, child-friendly recipes that enhanced interactive learning.
- Implemented safety protocols and hygiene standards, ensuring a secure learning environment and earning high satisfaction ratings from parents.
- Designed and developed marketing materials such as brochures, flyers, and email campaigns that helped increase brand awareness by 25%. Created visual elements such as logos, icons, and graphics that improved the overall aesthetic of the company's online presence.
Building monitor/ Security
HRM - Sackville sports stadium
01.2024 - 10.2024
- Conducted inspections to identify and efficiently resolve security risks.
- Collaborated with team to maintain secure environment, enhancing safety measures.
- Implemented protocols, reducing incidents and breaches significantly.
- Prioritized precision in tasks, boosting team efficiency.
- Oversee facility security, conducting thorough inspections to identify and mitigate potential risks, ensuring a safe environment for all patrons.
- Meticulously document security incidents, analyze patterns, and develop targeted strategies to prevent future occurrences.ns, identifying and resolving potential security risks efficiently.
- Collaborate with team to maintain a secure environment, enhancing overall safety measures.
- Implement security protocols, leading to a marked decrease in incidents and breaches.
- Prioritize accuracy and precision in task execution, enhancing team efficiency.
Managers Assistant
HRM - Sackville sports stadium
11.2022 - 10.2024
- Oversee front desk, client bookings, ensure seamless daily operations.
- Resolve customer issues swiftly, maintain high satisfaction.
- Manage calls, facility tours, event bookings efficiently.
- Perform cash handling, ensure accurate nightly deposits.
- Communicate schedule changes promptly, keep clients informed.
- Streamlined front desk operations, enhancing client bookings and workspace organization. Resolved customer issues promptly, maintaining high satisfaction levels.
- Managed facility tours, event bookings, and nightly cash deposits with precision. Ensured timely communication of schedule changes to clients via multiple channels.
- Optimized office admin processes, significantly improving operational efficiency. Implemented new strategies for effective complaint resolution, boosting client satisfaction.
- Collected and input critical data into company files, supporting informed decision-making. Analyzed trends to propose improvements in daily operations..
Manager
Golden touch tanning
06.2014 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Trained and developed new employees for ease of transition into team.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor..
Food Service Supervisor
Atlantic Splash Adventure
05.2022 - 08.2022
- Supervised meal preparation and service, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness and compliance with health regulations, enhancing kitchen efficiency.
- Managed inventory and restocking, ensuring seamless operations during peak times.
- Resolved customer complaints promptly, improving overall service experience.
- Scheduled and trained staff, fostering a collaborative and skilled team.
- Maintained rigorous standards in kitchen cleanliness, surpassing safety inspections.
- Enhanced staff capabilities through targeted, hands-on training sessions.
- Specifically working with and training youth their first employment opportunities.
Server
Kingtown Chinese
02.2022 - 05.2022
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Suggested menu items based on customer preferences, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Enhanced customer satisfaction by efficiently managing orders and addressing diner needs.
CSR - Customer Service Representative
Speedy Cash
05.2021 - 01.2022
- Handled cash transactions and vault operations, ensuring accuracy and security.
- Entered and managed customer data, enhancing database reliability.
- Assisted customers with inquiries, improving satisfaction rates.
- Processed loan applications and collected payments, increasing revenue.
- Resolved customer complaints, boosting retention.
Cleaner (Supervisor)
Tr entrepriseses
09.2020 - 05.2021
- Managed and scheduled cleaning appointments, ensuring client satisfaction and flexibility.
- Enhanced cleaning efficiency by researching and implementing new techniques.
- Demonstrated strong attention to detail, ensuring high-quality service.
- Handled heavy loads and maintained a safe working environment.
- Worked both independently and as part of a team to meet client needs.
Dispatcher
Satellite taxi
01.2001 - 01.2011
- Answered 100+ calls daily, dispatching taxis promptly, ensuring 99% customer satisfaction - resultsOriented.
- Assigned drivers based on availability and vehicle type, optimizing resource use - analytical.
- Created detailed work orders to minimize errors, ensuring accurate address and vehicle size info - detail focused.
- Maintained driver records, verifying timesheets for payroll accuracy - collaborative.
Education
Secondary School - undefined
NSCC
Certification
- NVCI
- WHMIS Certification
- First Aid Certification
- Fire Safety Certification
Timeline
Building monitor/ Security
HRM - Sackville sports stadium
01.2024 - 10.2024
Children's cooking class teacher
Culinary kids
12.2022 - Current
Managers Assistant
HRM - Sackville sports stadium
11.2022 - 10.2024
Food Service Supervisor
Atlantic Splash Adventure
05.2022 - 08.2022
Server
Kingtown Chinese
02.2022 - 05.2022
CSR - Customer Service Representative
Speedy Cash
05.2021 - 01.2022
Cleaner (Supervisor)
Tr entrepriseses
09.2020 - 05.2021
Manager
Golden touch tanning
06.2014 - Current
Dispatcher
Satellite taxi
01.2001 - 01.2011
Secondary School - undefined
NSCC