Summary
Overview
Work History
Education
Skills
Timeline
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Karl Anthony G. Layson

Karl Anthony G. Layson

Sherbrooke,NS

Summary

To be part of a company wherein doors for learning horizons are never closed and in return, I shall contribute the best that I can.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

M365 Business Advisor

Sherweb
03.2023 - Current
  • Increased client satisfaction by providing tailored business advice and strategies for growth.
  • Assisted companies during transitional periods such as mergers or acquisitions by providing strategic guidance and support to ensure seamless integration.
  • Developed strong relationships with clients, ensuring trust and open communication throughout the advisory process.

Customer Service Representative (Staples.com)

SITEL Tarlac
10.2017 - 06.2022
  • Assist customers in placing, tracking, cancelling and returning of orders as well as locate and recommend items that suites the customer’s needs
  • Basic troubleshooting steps on the website and creating account
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative (Staples Business Advantage)

SITEL TARLAC
07.2016 - 12.2016
  • Sending invoices and locating and recommending items that suit the customer’s Business needs
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Technical Support Representative (Microsoft)

Sutherland Tarlac
08.2015 - 04.2016
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Used ticketing systems to manage and process support actions and requests.

Education

Bachelor of Science - Information Technology

TARLAC AGRICULTURAL UNIVERSITY
Camiling, Tarlac
01.2015

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PANABO NATIONAL HIGHSCHOOL
Panabo City, Davao Del Norte
01.2007

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SAINT JAMES ACADEMY
Pasuquin, Ilocos Norte
01.2006

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PASUQUIN CENTRAL ELEMENTARY SCHOOL
Pasuquin, Ilocos Norte
01.2003

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GRACE PARK ELEMENTARY SCHOOL UNIT -1
01.2002

Skills

  • Willing to be trained, willing to work in shifts, takes advices seriously and easy to cope up
  • Hardworking, punctual, trustworthy and friendly
  • Has the ability to work independently or as a team

  • Time management skills and has ability to work under pressure
  • Knowledgeable in computer maintenance
  • Knowledgeable in computer applications: MS Word MS PowerPoint MS Publisher MS Outlook

Timeline

M365 Business Advisor

Sherweb
03.2023 - Current

Customer Service Representative (Staples.com)

SITEL Tarlac
10.2017 - 06.2022

Customer Service Representative (Staples Business Advantage)

SITEL TARLAC
07.2016 - 12.2016

Technical Support Representative (Microsoft)

Sutherland Tarlac
08.2015 - 04.2016

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PANABO NATIONAL HIGHSCHOOL

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SAINT JAMES ACADEMY

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PASUQUIN CENTRAL ELEMENTARY SCHOOL

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GRACE PARK ELEMENTARY SCHOOL UNIT -1

Bachelor of Science - Information Technology

TARLAC AGRICULTURAL UNIVERSITY
Karl Anthony G. Layson