Karla Michele Allen
Orange
Overview
22
22
years of professional experience
Work History
Collections Representative
Electronic Waveform Lab, Inc.
Huntington Beach
01.2003 - 06.2025
- Managed customer accounts to ensure timely collections of outstanding payments.
- Communicated with clients regarding overdue invoices and payment arrangements.
- Documented collection activities in the company's financial management system.
- Resolved customer disputes related to billing and payment issues effectively.
- Collaborated with team members to streamline collection processes and improve efficiency.
- Conducted follow-up calls to remind clients of upcoming payment deadlines.
- Maintained accurate records of all interactions with customers for auditing purposes.
- Responded promptly to customer inquiries regarding their accounts status.
- Reasoned with customers and attempted to negotiate full balance payments.
- Followed up on promises made by customers regarding payments or settlements.
- Maintained a database of customer contact information and payment history.
- Monitored delinquent accounts for timely payment resolution.
- Generated regular reports on collection activity and performance metrics.
- Participated in training sessions on best practices related to debt collection activities.
- Assisted customers in understanding their rights under applicable laws and regulations.
- Worked closely with attorneys and court personnel to pursue legal action as necessary.
- Upheld privacy and security requirements for customer information.
- Handled, researched, and settled disputes to ensure prompt and satisfactory resolutions
- Reviewed accounts to determine payment plan compliance.
- Recorded information about customers' financial status and collections status efforts.
- Handled contracts and payments on accounts.
- Negotiated rates with customers and entered payments into accounting system.
- Met demands of busy collections group by performing high volume of daily calls.
- Utilized various communication channels to contact debtors and negotiate settlements.
Education
Westminster High SCHOOL
Westminster, CA04-1991
Skills
- Account management
- Collections strategy
- Payment negotiation
- Dispute resolution
- Financial reporting
- Customer communication
- Follow-up procedures
- Negotiation
- Multi-line phone systems
- Legal compliance
- Call center background
- Proficiency in Microsoft, Excel, Teams
- Training new hires and re training current employees
References
References available upon request.
Timeline
Collections Representative
Electronic Waveform Lab, Inc.
01.2003 - 06.2025
Westminster High SCHOOL
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