Karla Rocha Meza
Inglewood, California
Summary
Proven leader in retail management, adept at enhancing customer engagement and boosting sales through effective visual merchandising and superior customer service. At American Eagle Outfitters, I spearheaded initiatives that transformed shopping experiences, significantly elevating team performance. Skilled in stock replenishment and mentoring staff, my strategies consistently drive retail success.
Overview
3
3
years of professional experience
Work History
Merchandise Leader
American Eagle Outfiters
08.2021 - Current
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Collaborated with marketing team for prompt promotion of products.
- Maintained updated product knowledge to successfully educate and advise customers.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Evaluated team performance and provided feedback on areas requiring improvement.
Key Holder Supervisor
Victoria's Beauty Supply
02.2021 - 07.2021
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising, promotional strategies and customer service to drive engagement and boost sales.
- Completed store opening and closing procedures.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Dental Technician - Health Sciences
Preparatoria Federal Lázaro Cárdenas
Tijuana, Baja California, Mexico07.2019
Skills
- Stock replenishment
- Shipment Processing
- Customer Service
- Visual Merchandising
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Merchandise Leader
American Eagle Outfiters
08.2021 - Current
Key Holder Supervisor
Victoria's Beauty Supply
02.2021 - 07.2021
Dental Technician - Health Sciences
Preparatoria Federal Lázaro Cárdenas
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