Karla Christina Briones
SCARBOROUGH,Ontatio
Summary
Dedicated and resourceful Executive Assistant with extensive experience supporting high-level executives in fast-paced environments. Skilled in managing complex calendars, arranging travel, and coordinating meetings and events. Strong organizational and communication skills with a proven ability to prioritize tasks and meet deadlines. Proficient in office management and administrative tasks.
Overview
22
22
years of professional experience
Work History
Virtual Executive Assistant
Eckfeldt & Associates
07.2020 - Current
- Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
- Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
- Optimized time management for executives by handling travel arrangements and itineraries.
- Delivered timely reports on projects or key performance indicators as needed to support informed decision making.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
Virtual Assistant/ Manager/Project Manager, Client Services
FBA Reviews
07.2020 - Current
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Completed business correspondence, transcription, and data entry.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones.
Manager/Project Manager, PMO
Cofi. Co Coffee Shop
09.2022 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Virtual Executive Assistant
FMClarity
06.2021 - 09.2023
- Liaised effectively between executives and other departments or external contacts for successful collaboration.
- Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
- Optimized time management for executives by handling travel arrangements and itineraries.
- Enhanced communication between departments by coordinating meetings and sharing relevant information.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
Virtual Executive Assistant
United Allied Federal Injury Consultants
08.2019 - 12.2020
- Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
- Facilitated positive relationships between executives, clients, staff, vendors, partners, fostering a collaborative work environment.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Ensured compliance with company policies and procedures through diligent documentation practices for executive-level matters.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Medical Claims Analyst - BRIGHTREE and ATHENA
Access Healthcare
01.2014 - 06.2018
- Managed high-volume caseloads for optimal productivity while maintaining strict attention to detail.
- Ensured accurate payments by meticulously reviewing medical records, invoices, and supporting documentation.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with the fraud detection team.
- Improved customer satisfaction by resolving complex medical claims in a timely and professional manner.
- Provided exceptional customer service, addressing inquiries regarding coverage, benefits, and claim statuses promptly and professionally.
Medical Claims Analyst - ATHENA
IBM Daksh
04.2010 - 01.2014
- Participated in cross-functional teams to develop strategies for improving overall department performance metrics.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with the fraud detection team.
- Conducted comprehensive audits to identify inconsistencies and irregularities in medical claims data.
- Ensured accurate payments by meticulously reviewing medical records, invoices, and supporting documentation.
- Achieved successful resolutions on disputed claims through effective collaboration between internal departments such as legal counsel and clinical experts.
Telecommunications Specialist - T-Mobile
WNS Global Solutions
07.2009 - 04.2010
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Continually updated knowledge on emerging trends within the telecoms industry, applying relevant insights to enhance service offerings and stay ahead of evolving client needs.
Telecommunications Specialist - T-Mobile
Allorica
03.2009 - 07.2009
- Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
- Championed company-wide adoption of cutting-edge technologies, fostering innovation in daily operations.
- Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
- Prepared purchase requisitions to obtain networking and telecommunications equipment, computer hardware and software and test equipment.
Airline Customer Service Agent - U.S Airways
Allorica
07.2008 - 03.2009
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Manager/Project Manager, Client Services
Makita Co., Inc.
04.2005 - 07.2008
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Administrative Assistant
Makita Co., Inc.
01.2002 - 04.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Bachelor of Science - Public Administration
University of Caloocan
Philippines04.2019
Skills
- File Organization
- Document Preparation
- CRM Management
- Meeting Scheduling
- Spreadsheet Creation
- Calendar Management
- Tech-savviness
- Travel Arrangements
- Video Conferencing
- Customer Service
- Schedule & calendar planning
- Customer Service-Oriented
- Office Administration
- Strong Problem Solver
- Information confidentiality
- Professional and mature
- Office Management
- Invoice Processing
- Staff Management
- Meticulous attention to detail
- Interpersonal Communication
- Executive Support
- Administrative Support
- Project Management
- Process Improvements
- Mail Management
- Project Oversight
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Critical Thinking
- Team Leadership
- Decision-Making
- Team Coordination
- Relationship Building
- Staff Training
- File Maintenance
Languages
English
Professional Working
Timeline
Manager/Project Manager, PMO
Cofi. Co Coffee Shop
09.2022 - 09.2023
Virtual Executive Assistant
FMClarity
06.2021 - 09.2023
Virtual Executive Assistant
Eckfeldt & Associates
07.2020 - Current
Virtual Assistant/ Manager/Project Manager, Client Services
FBA Reviews
07.2020 - Current
Virtual Executive Assistant
United Allied Federal Injury Consultants
08.2019 - 12.2020
Medical Claims Analyst - BRIGHTREE and ATHENA
Access Healthcare
01.2014 - 06.2018
Medical Claims Analyst - ATHENA
IBM Daksh
04.2010 - 01.2014
Telecommunications Specialist - T-Mobile
WNS Global Solutions
07.2009 - 04.2010
Telecommunications Specialist - T-Mobile
Allorica
03.2009 - 07.2009
Airline Customer Service Agent - U.S Airways
Allorica
07.2008 - 03.2009
Manager/Project Manager, Client Services
Makita Co., Inc.
04.2005 - 07.2008
Administrative Assistant
Makita Co., Inc.
01.2002 - 04.2005
Bachelor of Science - Public Administration
University of Caloocan
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