Karla Woolard
Modesto
Summary
Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks
08.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
Barista Trainer
Starbucks
02.2022 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Starbucks Barista
O'Briens Market
09.2019 - 09.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
See's Candies
11.2016 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2023
Associate of Arts - Psychology
Modesto Junior College
Modesto, CA05.2021
High School Diploma -
James C. Enochs High School
Modesto, CA05.2018
Skills
- POS System Operations
- Inventory Management
- Team Leadership
- Ability to Adapt
- Communications Strategies
- Bank Deposits
Languages
Spanish
Professional Working
Timeline
Barista Trainer
Starbucks
08.2023 - Current
Barista Trainer
Starbucks
02.2022 - 06.2023
Starbucks Barista
O'Briens Market
09.2019 - 09.2021
Sales Associate
See's Candies
11.2016 - 11.2020
Bachelor of Arts - Sociology
University of California, Santa Barbara
Associate of Arts - Psychology
Modesto Junior College
High School Diploma -
James C. Enochs High School
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