Karla Weller
Nanaimo,BC
Summary
Compassionate support worker with strong dedication to helping individuals in need of mental health and addictions support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health and addiction challenges.
Overview
18
18
years of professional experience
Work History
Support Worker
ACT Team Vancouver Island Health Authority
06.2012 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
RECREATION COORDONATOR
Lakeside Gardens
06.2006 - 06.2012
- Increased community participation in recreational programs by developing and implementing engaging activities.
- Developed strong relationships with local organizations, fostering partnerships that enhanced the quality of recreation programs offered.
- Managed budgets for multiple programs, ensuring optimal allocation of resources to maximize service quality and participant enjoyment.
- Evaluated the success of each program at regular intervals, identifying areas for improvement and implementing changes as needed.
- Established a welcoming environment for diverse participants by promoting inclusivity and accessibility throughout all programs and facilities.
- Coordinated special events such as tournaments, fundraisers, and holiday celebrations that brought community members together in an enjoyable atmosphere.
- Implemented comprehensive risk management plans to minimize potential accidents or incidents during recreational activities.
Education
Mental Health Certificate - Mental Health And Addictions
Discovery College
Nanaimo, BC06.2012
Gerontology Based Recreation Certificate - Recreation Therapy
Kwantlen Polytechnic University
Cloverdale, BC06.2005
Skills
- Violance prevention
- Harm reduction
- Community care planning
- Building trust under pressure
Languages
Timeline
Support Worker
ACT Team Vancouver Island Health Authority
06.2012 - Current
RECREATION COORDONATOR
Lakeside Gardens
06.2006 - 06.2012
Mental Health Certificate - Mental Health And Addictions
Discovery College
Gerontology Based Recreation Certificate - Recreation Therapy
Kwantlen Polytechnic University
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