Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Velazquez

Riverdale

Summary

Highly motivated Genius with a strong background in providing great customer service. Specialize in software and hardware repair with strong customer focus, attention to detail and quick problem solving. Interested in using acquired skills and knowledge to obtain Tech and Merch Pro position. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

14
14
years of professional experience

Work History

Technology and Merchandizing Pro

Apple
Fresno
05.2022 - 04.2025
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Provided training and support for new staff members in regard to visual standards.
  • Maintained a clean and organized work environment at all times.
  • Coordinated promotional events, such as new product releases.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Repaired faulty equipment such as PCs, laptops, phones, tablets.
  • Performed regular system maintenance activities including backups, antivirus scans.
  • Installed and configured software on computers to meet user requirements.
  • Managed inventory of IT assets such as laptops, desktops, printers, monitors.

GENIUS

APPLE, INC.
Fresno
10.2017 - 05.2022
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created detailed reports documenting repair procedures performed on each machine serviced.
  • Trained users on the use of newly installed software programs and applications.
  • Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
  • Tested repaired products for proper operation prior to returning them to customers.
  • Followed repair processes, driving high quality and short cycle time.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.

TECHNICAL SPECIALIST

APPLE, INC.
Fresno
09.2013 - 10.2017
  • Provided frontline customer support at the Genius Bar.
  • Provided training on desktops, laptops and mobile devices for company users.
  • Troubleshot malfunctions and diagnosed issues for equipment and components.
  • Addressed customer concerns and provide insights on Apple products and services in order to help customers discover the best solutions for their technology needs.
  • Assisted customers in selecting appropriate products or services for their needs.

CUSTOMER SERVICE REP

AT&T DEVICE SUPPORT CENTER
Fresno
09.2011 - 09.2013
  • Provided high-level technical customer service support.
  • Programmed, activated, and troubleshot customer devices.
  • Provided in-store warranty replacement device and/or shipped to home.
  • Coached customers on the proper use of their devices.
  • Maintained detailed records of customer interactions, transactions and comments for future reference..

Education

GRAPHIC DESIGN -

CALIFORNIA STATE UNIVERSITY
Fresno
01.2010

Skills

  • Visual merchandising
  • Inventory management
  • Equipment maintenance
  • Software installation
  • Technical troubleshooting
  • Customer service
  • Communication skills
  • Teamwork and collaboration

Timeline

Technology and Merchandizing Pro

Apple
05.2022 - 04.2025

GENIUS

APPLE, INC.
10.2017 - 05.2022

TECHNICAL SPECIALIST

APPLE, INC.
09.2013 - 10.2017

CUSTOMER SERVICE REP

AT&T DEVICE SUPPORT CENTER
09.2011 - 09.2013

GRAPHIC DESIGN -

CALIFORNIA STATE UNIVERSITY

Similar Profiles

CREATE PROFILE
Karla Velazquez