Karla Valero Cueto
London,ON
Summary
Dynamic Submanager with a proven track record at Chicas Accessories & Cosmetics, enhancing team efficiency and boosting customer satisfaction. Skilled in decision-making and training, I excel in organizational skills and teamwork. Achieved significant improvements in employee performance and client retention through effective mentoring and problem-solving.
Overview
3
3
years of professional experience
Work History
Submanager
Chicas Accessories & Cosmetics
02.2024 - 06.2024
- Conducted regular performance reviews, identifying areas of improvement and setting achievable goals for employees.
- Increased customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed a team of employees, providing necessary training and mentorship for their professional growth.
- Enhanced team efficiency by streamlining processes and implementing new workflow strategies.
- Maintained a clean, organized store environment that promoted both employee productivity and customer satisfaction.
- Developed strong relationships with key clients, ensuring retention and repeat business.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Retail Sales Associate
LubaGift
05.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Secretary
Yessica Nutriologa
07.2021 - 08.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Education
Diploma - University Arts And Sciences - General Arts And Sciences
Fanshawe College of Applied Arts And Technology
London, ON05.2026
Course - Development Psychology Childhood.
University of Toronto
Toronto, ON11.2023
Course - Screenwriting And Narrative Design
University of Toronto
Toronto, ON11.2023
High School Diploma -
Instituto Tecnologico De Monterrey
Saltillo, Coahuila05.2023
Skills
- Decision-making capabilities
- Training and mentoring
- Task Delegation
- Staff Development
- Sales Support
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
Languages
English
Professional Working
Timeline
Submanager
Chicas Accessories & Cosmetics
02.2024 - 06.2024
Retail Sales Associate
LubaGift
05.2023 - 08.2023
Secretary
Yessica Nutriologa
07.2021 - 08.2021
Diploma - University Arts And Sciences - General Arts And Sciences
Fanshawe College of Applied Arts And Technology
Course - Development Psychology Childhood.
University of Toronto
Course - Screenwriting And Narrative Design
University of Toronto
High School Diploma -
Instituto Tecnologico De Monterrey
Similar Profiles
Yan Paing OoYan Paing Oo
Page Editor at Nay Chi's Cosmetics AccessoriesPage Editor at Nay Chi's Cosmetics Accessories
Levi FitzsimmonsLevi Fitzsimmons
Grill Cook/Food Runner at Indie Chicas Concessions ProgramGrill Cook/Food Runner at Indie Chicas Concessions Program
Sabrina McCarthySabrina McCarthy
Bar Manager / Restaurant Manager at Las Chicas LTDBar Manager / Restaurant Manager at Las Chicas LTD