Karla Urbina
Edmonton,Alberta
Summary
Results-driven Service Coordinator known for strong communication and problem-solving skills. Experienced in managing service orders and customer inquiries, ready to enhance operational performance and service delivery.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Service Coordinator
Sitech Western Canada
Edmonton, Alberta
07.2025 - Current
- Manage customer inquiries and provide timely solutions for service requests.
- Coordinate schedules for service technicians across multiple job sites.
- Utilize software systems to track and manage service orders efficiently.
- Manage parts coordination, including ordering, allocating and tracking.
- Collaborated with internal teams, including branches and sales representatives, to streamline service delivery.
- Collaborate with team members to ensure smooth workflow and communication.
- Coordinated technician time cards, hotel accommodations, and parts/materials for job completion.
- Managed warranty service jobs, coordinating documentation, parts, and invoicing.
- Contributed to achieving monthly invoicing targets through effective teamwork and coordination. monthly invoicing targets.
Technology Planner
Finning Canada
Edmonton, Alberta
11.2020 - 07.2025
- Coordinated with internal team and customers to register machine assets with product link devices and subscription services, enhancing asset management.
- Provided support to customers, technicians and sales representatives on product link devices and VisionLink.
- Collaborated with major CVA customers to enhance fleet reporting capabilities, strengthening customer relationships.
- Facilitated monthly and weekly meetings with customers to ensure accurate reporting on large fleets, improving data reliability.
- Ensured seamless communication with the facilities and customers for scheduling, installation, and machine activation.
- Communicated directly with Caterpillar to help diagnose problems and figure out the best way to solve them.
- Troubleshot device issues using technical knowledge and applied appropriate corrective actions to resolve the problem.
Digital Services Coordinator II
Finning Canada
Edmonton, Alberta
12.2018 - 11.2020
- Consulted with customers regarding their VisionLink needs and addressed their reporting concerns.
- Processed customer account changes & provided training on numerous digital platforms.
- Resolved customer concerns with friendly and knowledgeable services.
- Established customer relationships and provided tailored solutions to meet specific needs.
- Solicited feedback from sales representatives and customers to enhance program features and user satisfaction.
- Generated and analyzed customer reports to identify usage patterns, idle time, location, and fault codes for informed decision-making.
- Developed training materials for new employees.
Education
High School Diploma -
J.H Picard
Edmonton06-2006
Skills
- Schedule coordination
- Service order processing
- Parts coordination
- Invoice management
- Device diagnostics
- Customer relationship management
Certification
- First Aid Certification
Timeline
Service Coordinator
Sitech Western Canada
07.2025 - Current
Technology Planner
Finning Canada
11.2020 - 07.2025
Digital Services Coordinator II
Finning Canada
12.2018 - 11.2020
High School Diploma -
J.H Picard