Karla Turkowsky
Nepean,Canada
Summary
Articulate and energetic professional with exceptional oral and written communication skills, active listening, and analytical problem-solving abilities. Combining independence, confidence, and a warm and inclusive manner to share knowledge - a solid team player with a proven ability to establish rapport with staff and clients. Expert at providing relevant information and options to resolve issues. Dedicated administrative professional with successful experience in fast-paced office settings, known for being hardworking, responsible, punctual, and highly productive. Proactive in identifying and addressing issues to optimize processes and support team objectives. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes while ensuring high standards are met. Known for a collaborative approach and commitment to excellence. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Concessions and Warehouse Scheduling Coordinator
ARAMARK Sports and Entertainment
09.2023 - 10.2024
- Company Overview: Aramark provides food services, facilities management, and uniform services to various clients
- Create and maintain monthly employee schedules and work placements for up to 320 part-time concessions and warehouse staff
- Meet daily with the Manager to discuss operational and staffing concerns
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Responsible for staff scheduling and filling shifts as needed
- Assist in staff related issues - vacation requests, progressive discipline, and other operations issues as they arise
- Manage disputes and resolve complaints of staff
- Manage food and beverage service workers, bartenders, and cooks
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Payroll Administrator
ARAMARK Sports and Entertainment
02.2023 - 09.2023
- Verified and submitted timekeeping information for accurate and efficient payroll processing on biweekly basis for Aramark employees at Canadian Tire Centre (250-750 employees, seasonally) and Shaw Centre (100-300 employees seasonally).
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed and coordinated payroll processing calendar and schedules.
- Responded to HR staff and employees regarding payroll matters.
- Performed special payroll-related calculations such as retroactive payments and time-off accruals.
- Executed established controls to drive data integrity and accuracy of employee payroll data.
Administrative Support Worker
ARAMARK Sports and Entertainment
11.2022 - 09.2023
- Review and entry of between 100-300 records daily for purchasing and inventory for warehouse and concessions, including quality assurance and accuracy
- Operate technology and software including use of CBORD FoodSuite and WinArcs and maintain printer/scanner/copier
- Oversee dispatch duties for concessions during game days and events for 20-50 concession stands, bars, and vendors
- Reviewed and reconciled various documents and records and resolved variety of problems through coordination with other offices.
- Volunteered to help with special projects of varying degrees of complexity.
Proofreader and Editor (contract)
Lingo Learning
05.2021 - 07.2021
- Company Overview: Lingo Learning specializes in providing online ESL courses
- Checked and corrected grammatical, stylistic, and spelling errors in 10 unit online ESL course - with 10-14 lessons per unit
- Referenced knowledge of ESL and second language learning and researched unfamiliar content and grammatical issues to check accuracy of information
- Collaborated with manager and other editors to meet project deadlines and solicit customer feedback and transparency on work progress
- Managed finished works and version edits for comprehensive record of edits for between 100-300 edits per unit
- Prioritized critical issues, items and functions and set achievable goals to measure progress
- Followed established guidelines to maintain style quality and consistency in produced content
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours – night, weekend, and holiday shifts
English as a Second Language (ESL) Teacher
École de langues Creusot
02.2020 - 11.2020
- Company Overview: École de langues Creusot offers language education services
- Educated students in English grammar and conversational speaking with focus on achieving fluency level to pass Federal Public Service English Language exams, resulting 80% student pass rate
- Developed activities and integrated technology to diversify instruction
- Administered mock exams to all ESL students to assess readiness to complete and pass Federal Public Service English Language exams
- Improved instruction methods by using various assessment tools and strategies
- Attended workshops to learn about student motivation and engaging learning activities
- Developed and taught ESL curriculum to improve students' conversational abilities
- Documented student attendance and progress against goals
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals
- Created monthly academic status reports based on in-depth student evaluations
- Personalized instruction based on needs, interests and capabilities of individual students
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills
- Conducted skills assessments to uncover performance gaps
- Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction
Live Event Producer and Performer
Self Employed Services
03.2012 - 03.2020
- Organized, coordinated, and implemented three to five live theatre, dance, and variety show performance events per year at local theatres and clubs, with audience sizes of 50 to 200
- Managed administrative logistics of events planning, event booking, and event promotions, including organizing and implementing marketing strategies through social media, press releases, and arranging ticketing and door sales
- Supervised onsite teams of five to thirty performers, stage crew, audio-visual technicians, and facility management team before and during rehearsals and performances
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community
- Fulfilled contractual obligations for rehearsal and day of event coordination
- Developed project budgets and managed production costs
- Orchestrated license agreements for music and footage, talent releases and distribution contracts
- Devised and implemented strategies to create new revenue streams and cut operational costs
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public
- Coordinated schedules and timelines for events
- Solicited feedback from audiences to assess event success and uncover opportunities for improvement
- Mentored customer service, marketing, sales and accounting teams
- Reduced financial discrepancies by accurately managing budgeting, bookkeeping and auditing tasks
- Developed creative themes for events and created related activities to engage attendees.
- Created detailed timelines and budgets for events to meet all deadlines.
English as a Second/Foreign Language Teacher / Activities Leader
NSL Language Summer Camps
06.2019 - 09.2019
- Company Overview: NSL Language Summer Camps provides language education and cultural experiences for international students
- Engaged and cared for student campers in educational and recreation activities
- Planned and implemented language lessons, camp activities, and special events for campers and counselors
- Prepared and gave ES/FL lesson for groups of 10-15 international students for adolescents aged 8 to 19
- Taught leadership class in English immersion for groups of 12-17 international students ages 12 to 19
- Helped plan and lead afternoon activities on and off campus to help students enjoy exciting cultural and language experiences in Ottawa-Gatineau Region
- Collaborated with fellow teachers to streamline lesson plans, share creative activities and accelerate student learning
- Designed task-oriented activities and games to facilitate better language acquisition
- Tailored classes to students' learning styles by designing engaging and informative activities specific to needs
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management
- NSL Language Summer Camps provides language education and cultural experiences for international students
Financial and Business Administrator
H&K Communications
01.2005 - 01.2019
- Company Overview: H&K Communications provides communication services to government departments, agencies, NGOs, and private corporations
- Engaged in client relations for up to 25 government departments, agencies, NGOs, and private corporations, including answering questions, concerns, and complaints, as well as taking service orders
- Managed staff and office administration, including organizing and executing staff recruitment, training, delegation of work, and quality assurance of work for ten to fifteen staff and contractors
- Performed Human Resource management including hiring, writing job descriptions, interview processes, and performance management
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Maintained open communication with customers to foster positive relations and provide updates on issues
- H&K Communications provides communication services to government departments, agencies, NGOs, and private corporations
English Teacher and International Consultant
International Hotel Management School
04.2017 - 05.2017
- Company Overview: International Hotel Management School offers education for young adults in the travel and tourism industry
- Worked as teacher of English as Foreign Language for young adults, ages 17-21, studying to work in travel and tourism industry internationally
- Prepared and implemented lesson plans covering required course topics
- Led interesting and diverse group activities to engage students in course material
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues
- Provided one-on-one coaching and tutoring for graduating students
- Performed evaluations and personal interviews with students in all programs
- Prepared presentations and cultural exchange experiences for students, teachers, and other staff
- International Hotel Management School offers education for young adults in the travel and tourism industry
Census Data Operator
Statistics Canada
03.2016 - 08.2016
- Company Overview: Statistics Canada is the national statistical office of Canada
- Answered up to 50 telephone inquiries per day pertaining to Canadian Census – answering questions, responding to concerns and complaints, and performing conflict resolution in cases between Census field staff and respondents
- Processed requests for further action, and assisted callers in completing their questionnaires for full Census period
- Maintained high level of professionalism and customer service, as highlighted on all employee performance reports
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Statistics Canada is the national statistical office of Canada
Education
Graduate Certificate - Teaching English as a Second Language, TESL
Algonquin College
Ottawa, ON05.2017
Bachelor of Humanities, Honours - Humanities and History
Carleton University
Ottawa, ON05.2005
Skills
- Expertise in Copyediting
- Mediation and Conflict Resolution
- Effective Written Communication
- Effective Communication Skills
- Expertise in Advanced Office Applications
- Creative Solution Developer
- Team Leadership
- Detail-Oriented Approach
- Office Administration
- Spreadsheet Design and Management
- Financial Recordkeeping
- Payroll Processing Expertise
Certification
- Standard First Aid & CPR, 2024
- Psychological First Aid, 2024
- Smart Serve Certification, 2024
Languages
English
Native or Bilingual
French
Professional Working
German
Limited Working
Timeline
Concessions and Warehouse Scheduling Coordinator
ARAMARK Sports and Entertainment
09.2023 - 10.2024
Payroll Administrator
ARAMARK Sports and Entertainment
02.2023 - 09.2023
Administrative Support Worker
ARAMARK Sports and Entertainment
11.2022 - 09.2023
Proofreader and Editor (contract)
Lingo Learning
05.2021 - 07.2021
English as a Second Language (ESL) Teacher
École de langues Creusot
02.2020 - 11.2020
English as a Second/Foreign Language Teacher / Activities Leader
NSL Language Summer Camps
06.2019 - 09.2019
English Teacher and International Consultant
International Hotel Management School
04.2017 - 05.2017
Census Data Operator
Statistics Canada
03.2016 - 08.2016
Live Event Producer and Performer
Self Employed Services
03.2012 - 03.2020
Financial and Business Administrator
H&K Communications
01.2005 - 01.2019
Bachelor of Humanities, Honours - Humanities and History
Carleton University
Graduate Certificate - Teaching English as a Second Language, TESL
Algonquin College
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