Karla Serrato
East Palo Alto
Summary
Dynamic assembaly line worker with a proven track record at Boichick Bagels, excelling in food, beverage preparation, and customer service. Recognized for enhancing customer satisfaction through active listening and effective problem-solving. A dedicated team player, I consistently maintained cleanliness and organization, contributing to a welcoming atmosphere and fostering loyalty among patrons.
Overview
3
3
years of professional experience
Work History
Barista
Boichick Bagels
05.2023 - Current
- Collaborated with team members to manage inventory and restock supplies efficiently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Palo Alto High School
Palo Alto 06-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Cleanliness
- Order taking
- Safe food handling
- Beverage preparation
- Safe food handling practices
- Food preparation
- Menu memorization
- Quality control
Languages
Spanish
Professional Working
Timeline
Barista
Boichick Bagels
05.2023 - Current
High School Diploma -
Palo Alto High School