Karla Santa Cruz
Jurupa Valley
Summary
Bilingual (English/Spanish) Customer Service and Air Export professional with over 7 years of experience in freight forwarding and international logistics. Skilled in coordinating international shipments, managing export documentation, tracking cargo movements, preparing quotations, and maintaining strong customer relationships. Proven ability to work in fast-paced environments, resolve customer issues efficiently, and collaborate with operations, airlines, and international partners to ensure timely and accurate shipment execution.
Overview
11
11
years of professional experience
Work History
Warehouse Associate / Quality Control Associate
NRT Logistics (TJ Max/Marshalls)
04.2023 - 04.2025
- Performed quality control inspections to ensure merchandise met company standards before store distribution.
- Organized and prepared merchandise for shipment to retail stores.
- Monitored warehouse workflow and inventory movement to support efficient operations.
- Collaborated with warehouse teams to maintain productivity and meet daily shipping targets.
- Identified and reported quality issues, helping reduce errors and improve operational efficiency.
- Maintained a safe, organized, and efficient warehouse environment.
Air Export Customer Service
Kuehne + Nagel SA
10.2014 - 02.2021
- Coordination of export shipments to USA, UE, Asia and all aspects of shipping documentation.
- Track and trace the shipments.
- Coordinate with airline rates and allotment.
- Elaborate quotations for customers.
- Coordinate with the operations team the receiving of the goods and make sure they are in good condition.
- Create new clients in the system and request a credit line.
- In charge of billing and closing files.
- Part of Care program as Advocated, this will help to keep workers motivated in order to offer good service.
Air Export Customer Service
a Hartrodt S.A
12.2013 - 09.2014
- Coordination of export shipments to
- Communicate and follow up on all aspects of customer’s order including product availability, pricing, shipping timelines, status of documentation.
- Arrange booking with steamship lines to different destinations.
- Elaborate documentation such as Certificate of Origin and Free Sales.
- Track and trace the shipments.
- Ensure on time shipments by coordinating with production planning, warehouse and traffic department.
- Elaborate quotations for customers.
- Coordinate with the operations team the receiving of the goods and make sure they were in good condition.
- Customer debt collection.
Education
Bachelor of International Trade - Trade
Universidad Peruana de Ciencias Aplicadas, UPC
01.2014
Skills
- Adaptable
- Collaborator
- Dynamic
- Resilience
- Quoting
- Microsoft Office Suite
- Track and trace
- Research
- Customs
- Problem solving
- Meeting deadlines
Websites
Languages
English
Professional Working
Timeline
Warehouse Associate / Quality Control Associate
NRT Logistics (TJ Max/Marshalls)
04.2023 - 04.2025
Air Export Customer Service
Kuehne + Nagel SA
10.2014 - 02.2021
Air Export Customer Service
a Hartrodt S.A
12.2013 - 09.2014
Bachelor of International Trade - Trade
Universidad Peruana de Ciencias Aplicadas, UPC