Karla Salas
Chula Vista
Summary
Dynamic professional with experience at Facilities and Operations Southwestern College, excelling in customer service and call center management. Bilingual in English and Spanish, I effectively coordinate client communications and deliver strategic insights. Detail-oriented and proficient in office technology, I ensure operational excellence and foster strong client relationships.
Overview
3
3
years of professional experience
Work History
Clerical Assistant
Facilities and Operations Southwestern college
Chula Vista
09.2024 - Current
- Professionally handle client calls, coordinate maintenance requests, and maintain proper documentation. Manage worker scheduling to ensure campus safety, and smooth daily operations. Utilize an online platform to communicate with customers, provide updates, and address their needs.
Internship
Marine Street Financial
La Jolla
06.2024 - 12.2024
- Maintained accurate and up-to-date employee profiles. Managed client communications with professionalism, ensuring smooth and effective interactions. Delivered expert advice and strategic insights to support clients in achieving their financial objectives. Provided robust administrative support, offering valuable insights and fostering trust with clients.
Peer Ambassador
Outreach Southwestern College
Chula Vista
09.2022 - 09.2024
- Input data into the database using Excel and spreadsheets, provide Zoom meeting support, and assist with call center and virtual support tasks. Help with high school visits, student services, and offer support for applications and registrations. Assist with large school events and deliver presentations both in person and online.
Education
Associate of Science - Business Administration
Southwestern College
Chula Vista, CA05-2025
High School Diploma -
San Ysidro Highschool
San Diego, CA06-2022
Skills
- Bilingual: Fluent in English and Spanish
- Customer service: Proven experience in providing exceptional support
- Call center expertise: skilled in managing high-volume calls efficiently
- Office Proficiency: Experienced with copiers, fax machines, and telephones
- Communication: Clear, confident, and effective speaker
- Social Media Management: Skilled in managing and responding on platforms
- Detail-Oriented: Attentive to instructions and committed to accuracy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- David Wiley
Financial Advisor/ Marine Street Financial
(925) 768 3214 - Anna Balcazar
Enrollment Success specialist/ Outreach
(619) 581 3718
Timeline
Clerical Assistant
Facilities and Operations Southwestern college
09.2024 - Current
Internship
Marine Street Financial
06.2024 - 12.2024
Peer Ambassador
Outreach Southwestern College
09.2022 - 09.2024
Associate of Science - Business Administration
Southwestern College
High School Diploma -
San Ysidro Highschool
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