Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Rodriguez

Modesto,Modesto

Summary

Dynamic Secretary Manager at Print Time with a proven track record in enhancing office efficiency and fostering positive client relationships. Skilled in document preparation and organizational strategies, I excel in multitasking and maintaining confidentiality. My proactive approach and strong communication skills have consistently improved team productivity and customer satisfaction.

Professional with strong background in administrative management, adept at overseeing office operations and ensuring smooth workflows. Skilled in calendar management, record-keeping, and communication, with knack for problem-solving and process optimization. Reliable team player who adapts to changing needs and fosters collaborative environment to achieve organizational goals.

Overview

11
11
years of professional experience

Work History

Secretary Manager

Print Time
03.2017 - Current
  • Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
  • Supported executive team with timely and accurate document preparation, leading to increased productivity.
  • Resolved conflicts among team members by acting as a mediator and facilitating open communication between all parties involved.
  • Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
  • Maintained strict confidentiality in handling sensitive information, protecting company interests and employee privacy.
  • Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
  • Organized and updated databases, records and other information resources.
  • Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.
  • Enhanced office efficiency by accurately typing documents in both English and Spanish.
  • Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Provided exceptional customer service, addressing concerns and answering questions throughout the installation process.
  • Consistently met project deadlines by effectively prioritizing tasks and managing workload.
  • Enhanced customer satisfaction by efficiently installing high-quality vinyl materials for various projects.

Pizza Maker

Papa Murphy's Take and Bake Pizza
12.2016 - 03.2017
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Assistant Store Manager

Sally Beauty Supply
06.2014 - 12.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Beauty College Certificate - Cosmetology

Adrian Beauty College
Modesto
05-2016

Skills

  • Office administration
  • Document preparation
  • Meeting scheduling
  • Proofreading expertise
  • Teamwork
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Verbal and written communication
  • Team coordination
  • Records and database management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Secretary Manager

Print Time
03.2017 - Current

Pizza Maker

Papa Murphy's Take and Bake Pizza
12.2016 - 03.2017

Assistant Store Manager

Sally Beauty Supply
06.2014 - 12.2016

Beauty College Certificate - Cosmetology

Adrian Beauty College

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Karla Rodriguez