Karla Parungao
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to learn and grow in the beauty industry, with over 6 years of customer service experience, ready to make a career change
Overview
6
6
years of professional experience
Work History
Server
The Story Cafe
09.2023 - Current
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Bartender Shift Leader
Dublin Crossing Vancouver
06.2021 - 09.2023
- Implemented new opening/closing and cleaning routines by streamlining duties into a cohesive and easy-to-use checklist
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Increased sales significantly by upselling higher-end products to customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
Liquor Store Clerk
New District Beers, Wines And Spirits
06.2021 - 11.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Winners TJX
10.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
Prospect Point Bar And Grill
08.2017 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Hairstyling Pro Foundatiosn
Blanche Macdonald
Vancouver, BC01.2024
Bachelor of Science - Pharmacy
St. Marys University of Bayombong, Nueva Vizcaya
Philippines04.2017
Skills
- Haircutting and styling
- Color Services
- Chemical Services
- Texturizing Services
- Customer Consultations
- Social Media Platforms
- Scalp Massages
- Knowledge of Color Theory
- Advanced Communication Skills
- Detail-Orientated
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
References
Available upon request
Timeline
Server
The Story Cafe
09.2023 - Current
Server/Bartender Shift Leader
Dublin Crossing Vancouver
06.2021 - 09.2023
Liquor Store Clerk
New District Beers, Wines And Spirits
06.2021 - 11.2022
Sales Associate
Winners TJX
10.2020 - 06.2021
Server
Prospect Point Bar And Grill
08.2017 - 09.2019
Hairstyling Pro Foundatiosn
Blanche Macdonald
Bachelor of Science - Pharmacy
St. Marys University of Bayombong, Nueva Vizcaya
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