Karla Parungao
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to learn and grow in the beauty industry, with over 6 years of customer service experience, ready to make a career change
Overview
6
6
years of professional experience
Work History
Server
The Story Cafe
Richmond, BC
09.2023 - Current
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Bartender Shift Leader
Dublin Crossing Vancouver
Vancouver, BC
06.2021 - 09.2023
- Implemented new opening/closing and cleaning routines by streamlining duties into a cohesive and easy-to-use checklist
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Increased sales significantly by upselling higher-end products to customers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
Liquor Store Clerk
New District Beers, Wines And Spirits
Vancouver, BC
06.2021 - 11.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Winners TJX
Vancouver, BC
10.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
Prospect Point Bar And Grill
Vancouver, BC
08.2017 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Hairstyling Pro Foundatiosn
Blanche Macdonald
Vancouver, BC01.2024
Bachelor of Science - Pharmacy
St. Marys University of Bayombong, Nueva Vizcaya
Philippines04.2017
Skills
- Haircutting and styling
- Color Services
- Chemical Services
- Texturizing Services
- Customer Consultations
- Social Media Platforms
- Scalp Massages
- Knowledge of Color Theory
- Advanced Communication Skills
- Detail-Orientated
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
References
Available upon request
Timeline
Server
The Story Cafe
09.2023 - Current
Server/Bartender Shift Leader
Dublin Crossing Vancouver
06.2021 - 09.2023
Liquor Store Clerk
New District Beers, Wines And Spirits
06.2021 - 11.2022
Sales Associate
Winners TJX
10.2020 - 06.2021
Server
Prospect Point Bar And Grill
08.2017 - 09.2019
Hairstyling Pro Foundatiosn
Blanche Macdonald
Bachelor of Science - Pharmacy
St. Marys University of Bayombong, Nueva Vizcaya