Karla Ochoa
San Francisco
Summary
Diligent Sales Associate with strong background in overseeing sales teams and ensuring customer satisfaction. Successfully managed and motivated teams, contributing to increased sales and improved customer retention. Demonstrated leadership and excellent communication skills in dynamic retail environments.
Overview
9
9
years of professional experience
Work History
Sales Associate Supervisor
Michael Kors Store
04.2023 - 01.2025
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
Sales Associate
William Paul Floral Desing
02.2020 - 06.2021
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
Sales Assistant
Victoria Secret
03.2016 - 08.2018
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Esthetician Certificate - Cosmetology School
Instituto Technologico Leona Vicaario
Puebla, Mexico05-2020
Skills
- Sales strategy development
- Brand awareness
- Strong leadership
- Sales processes
- Continuous improvements
- Analytical problem solver
- Client relationship management
Languages
Spanish
English
Timeline
Sales Associate Supervisor
Michael Kors Store
04.2023 - 01.2025
Sales Associate
William Paul Floral Desing
02.2020 - 06.2021
Sales Assistant
Victoria Secret
03.2016 - 08.2018
Esthetician Certificate - Cosmetology School
Instituto Technologico Leona Vicaario
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