Karla Rosas Navarro
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Offers strong background in customer relations, communication and team management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Landscaper
Terra Firma
08.2023 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Cultivated and replanted trees and plants to maintain landscaping areas.
Main Cook
Basil Pasta Bar
05.2021 - 07.2023
- Knowledge of the menu and ingredients, Inventories and restocking, Full understanding of all kitchen needs, Entire food preparation
- Reduced food waste by closely monitoring inventory levels and adjusting orders accordingly, saving on overall costs.
- Implemented food safety protocols and trained staff to ensure compliance, reducing incidents of foodborne illness.
- Maintained a well-organized workstation by adhering to strict cleanliness standards, enhancing workflow efficiency for all kitchen staff members.
- Delegated tasks effectively among kitchen staff members, optimizing productivity during busy service periods.
- Collaborated with the restaurant manager to plan and execute special events, boosting overall revenue growth.
- Assisted in the hiring process of new kitchen staff, contributing to the development of a cohesive team dynamic.
Front of the house
Basil Pasta Bar
05.2021 - 07.2023
- Customer-focused, dependable professional with experience in delivering outstanding guest services
- Passionate about achieving the highest levels of customer satisfaction and retention through resolving conflicts promptly and building positive relationships with guests
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Answered telephone to make reservations and take orders.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Remembered, recited and promoted variety of menu items.
Server Captain
Gilaneh Grill House
04.2018 - 01.2020
- Train and supervise servers, Costumer service, Selling and upselling
- Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
- Ensured compliance with food safety regulations by monitoring proper food handling practices among staff members.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.
- Assisted in scheduling server shifts to ensure adequate coverage during peak hours without sacrificing quality of service provided.
- Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
- Maintained a clean and welcoming dining environment for guests, ensuring positive experiences and return visits.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
Call center agent
Beliveo
05.2017 - 03.2018
- Maintain financial records, including all receipts, invoices, and bank statements
- Prepare payroll and direct deposit accounts
- Closely monitor transactions to ensure compliance with state, federal, and company policies
- Prepare and process payroll for 20+ employees.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Bookkeeper
Grupo Avicola Quiñones
02.2015 - 01.2017
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Receptionist/ Assistant
4 Life Guadalajara
01.2010 - 02.2015
- Administrative support, Costumer service, Front desk operation, Calendar management, Data entry, Filing and record keeping, Office and supply maintenance, Prepare letters and document
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
Education
Bachelor of Hospitality Management - Hospitality And Tourism Management
SELC College
01.2023
Skills
- Conflict resolution
- Time management
- Excellent under pressure
- Food safety and sanitation
- Cooking techniques
- Knife Skills
- Team Training
- Crew Coordination
Certification
FoodSafe
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Landscaper
Terra Firma
08.2023 - Current
Main Cook
Basil Pasta Bar
05.2021 - 07.2023
Front of the house
Basil Pasta Bar
05.2021 - 07.2023
Server Captain
Gilaneh Grill House
04.2018 - 01.2020
Call center agent
Beliveo
05.2017 - 03.2018
Bookkeeper
Grupo Avicola Quiñones
02.2015 - 01.2017
Receptionist/ Assistant
4 Life Guadalajara
01.2010 - 02.2015
Bachelor of Hospitality Management - Hospitality And Tourism Management
SELC College
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