Work Preference
Overview
Work History
Summary
Education
Skills
Work Availability
Languages
Software
Timeline
Open To Work
Hi, I’m

Karla Murrin

Account Analyst
Welland,ON
Karla Murrin

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Manager and Dispatcher Customer Service RepresentativeAccounts Payable ClerkAccounts Receivable ClerkFinancial Analyst

Salary Range

45000/yr - 200000/yr

Overview

5
years of professional experience
2
years of post-secondary education

Work History

Grand Taxi
Welland, Ontario

Manager and Dispatcher
11.2025 - Current

Job overview

  • Managed daily operations of taxi fleet to ensure efficient service delivery.
  • Coordinated schedules for drivers to optimize route management and reduce wait times.
  • Oversaw customer service interactions to enhance passenger satisfaction and resolve issues.
  • Trained new drivers on company policies and operational procedures for effective onboarding.
  • Implemented safety protocols to maintain compliance with transportation regulations and standards.
  • Analyzed customer feedback to identify service improvement opportunities and enhance experience.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed ride requests to prioritize service for high-demand areas.
  • Ordered supplies or equipment to issue to personnel.
  • Arranged for repairs to restore service and schedules.
  • Oversaw communications within assigned territories.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Addressed questions, problems or requests for service or equipment.
  • Received or prepared work orders.
  • Prepared daily work and run schedules.
  • Interacted with local law enforcement agencies when responding to incidents in progress.

Jungbunzlauer Canada
Port Colborne, Ontario

Assistant Manager in Order Processing
05.2021 - 03.2023

Job overview

  • Coordinated team schedules and workloads to optimize resource allocation.
  • Assisted in training new staff on company procedures and safety protocols.
  • Process customer business to business (B2B) purchase orders in our SAP system in a timely basis. Handle customer
  • inquiries concerning orders, inventory availability and pricing. Coordinate B2B shipments from company warehouses.
  • Process invoices and communicate with customers regarding the payment of invoices. Provide necessary sales support to
  • the Regional Sales Managers. Assist Sales Managers in the maintenance of sales forecasts and annual budgets. Process
  • sample product customer requests. Good communication skills Team oriented, well organized and self-motivated Good
  • computer skills including MS Office. Professional, attentive to details and a nÍumbers-oriented individual. Month end
  • closing along with year end closing. Preform numerous reports as the back up to the Head of Order Processing. Learn how
  • to handle complaints and how to file and close them.

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.

Education

Memorial University of Newfoundland
St John's

from Business Management
09.1997 - 06.1999

O'Donel High School
Mount Pearl

High School Diploma
01.2016

Skills

  • Marketing
  • Revenue management
  • Documentation and reporting
  • Schedule preparation
  • Data analysis
  • Project management
  • Regulatory compliance
  • Coaching and mentoring
  • Budget control
  • Decision-making
  • Cross-functional team management
  • Expectation setting
  • Lead generation
  • Negotiation
  • Performance management
  • Financial management
  • Staff training and development
  • Conflict resolution
  • Work prioritization
  • Inventory management
  • Resource allocation
  • Trend analysis
  • Clear communication
  • Recruiting and interviewing
  • Business development
  • Shift scheduling
  • Team leadership
  • Project planning
  • Business planning
  • Time management
  • Disciplinary techniques
  • Product management
  • Marketing
  • Cross-functional teamwork
  • Risk management
  • Safety procedures
  • Goal setting
  • Networking strategies
  • Key performance indicators
  • Verbal and written communication
  • Operations management
  • Workforce management
  • Business administration
  • Staff management
  • Financial records oversight
  • Strategic planning
  • Relationship building
  • Contract management
  • Policy and procedure development
  • Staff development
  • Change management
  • Complex Problem-solving
  • Customer service
  • Policy implementation
  • Stakeholder management
  • Skype
  • Expense tracking
  • Task delegation
  • Customer relationship management (CRM)
  • Employee onboarding
  • Competitor research
  • Performance evaluations
  • Brand management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Native language

Software

Oracle

Peoplesoft

SAP

Maximo

SAND

Excel

EGIS WEB

PMTS

Microsoft word and excel

Access

Salesforce

Timeline

Manager and Dispatcher

Grand Taxi
11.2025 - Current

Assistant Manager in Order Processing

Jungbunzlauer Canada
05.2021 - 03.2023

O'Donel High School

High School Diploma
01.2016

Memorial University of Newfoundland

from Business Management
09.1997 - 06.1999
Karla MurrinAccount Analyst