Karla Mora
Clinical Medical Assistant
Palmdale
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Support Coordinator
Keck Medicine Of USC
10.2023 - Current
- Managed incoming calls and inquiries related to scheduling with professionalism and attention to detail.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Surgical Coordinator
Valley Orthopedic Institute
10.2020 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Assisted with medical coding and billing tasks.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
Medical Administrative Assistant
Valley Orthopedic Institute
06.2017 - 10.2020
- Conducted insurance verification and pre authorizations and managed patient charts.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Clinical Medical Assistant
Palmdale Pediatric Institute
03.2015 - 06.2017
- Documented vital signs and health history for patients in clinic.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed patient referral processing based medical necessity.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Certified Medical Assistant - Medical Assisting
High Desert Medical College
Lancaster, CA 03.2014 - 12.2014
High School Diploma -
Palmdale High School
Palmdale, CA 08.2008 - 05.2012
Skills
EHR systems expertise
Problem-Solving
Self-Motivated
Multitasking Abilities
Certification
CMA - Certified Medical Assistant
Timeline
Support Coordinator
Keck Medicine Of USC
10.2023 - Current
Surgical Coordinator
Valley Orthopedic Institute
10.2020 - Current
Medical Administrative Assistant
Valley Orthopedic Institute
06.2017 - 10.2020
Clinical Medical Assistant
Palmdale Pediatric Institute
03.2015 - 06.2017
Certified Medical Assistant - Medical Assisting
High Desert Medical College
03.2014 - 12.2014
High School Diploma -
Palmdale High School
08.2008 - 05.2012