Karla Millan
Sunnyvale
Summary
Honest, dependable, reliable, organized and self-starter with excellent customer service skills who can assess customer/patient needs, make timely decisions, and provide appropriate follow-through. Outstanding ability to connect and build close relationships with patients and to work collaboratively with care teams to provide an efficient and compassionate care experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Stanford Child and Adolescent Psychiatry
04.2024 - 10.2024
- Managed patient vitals and Orthopedic vitals for assessments
- Assisted in direct communication between providers (Doc to Doc assistance)
- Utilized EPIC for managing In Basket messages, Rx request, Patient calls, Faxes and sorting mail
- Followed 5150 and CPS protocols
- Verified AED functionality and coordinated CL pager
- Supported over 40 providers by managing various administrative tasks
- Handled crisis calls from patients and families, coordinating with outside clinics, providers and hospitals
- Assisted families and patients with MyChart activation and usage
Patient Care Coordinator
Stanford Geriatrics Float Pool
09.2023 - 10.2023
- Expertise in rooming protocols
- Accurate vital sign measurements
- Proficient in ear lavage techniques
- Administering vaccines with precision
- Handling faxes proficiently
- Conducting EKG procedures
Patient Care Coordinator
Stanford Internal Medicine
01.2023 - 09.2023
- Knowledgeable in using EPIC/EHR for patient records and documentation
- Proficient in setting up IUD trays for placements and removals
- Experienced in operating Clinitek for urine analysis
- Skilled in performing ear lavage
- Familiar with Pop-health protocols
- Competent in conducting AOBP (automated office blood pressure) measurements
- Knowledgeable in using Zio Patch for ambulatory cardiac monitoring
- Proficient in conducting EKG (electrocardiogram) tests
- Capable of administering nebulizer treatments
- Skilled in performing fundoscopic examinations
Medical Assistant
Palo Alto Medical Foundation
11.2019 - 07.2021
- Rooming and maintaining an on-time flow for over 16 patients a day when assigned to my provider
- Managing in basket of the pod which included over 5 providers
- Handling department tasks such as: outreach, replenishing exam rooms and rooms sweeps for expired items
- Managing and preparing forms and faxes for multiple providers
Medical Assistant Externship
Concentra Urgent Care
09.2019 - 11.2019
- Successful completion of externship for Medical Assisting program by assisting the physicians with DOT physicals, rooming, tuberculosis readings, injections
- Record, manage, update patient information and medical histories in EMR (Citrix)
- Provided front and back-office support to four physicians by assisting with minor surgeries, vitals, communication with patients and referring doctor’s offices
- Clerical work, scanning, taking phone calls
Education
High School Diploma -
Sequoia High School
Redwood City, CA06.2012
Skills
- Administrative supervision
- Database coordination
- Healthcare operations
- Organizational standards
- HIPAA protocol adherence
- Healthcare documentation
- Medical instrument sterilization
- Organizational skills
- Multitasking
- Documentation
- Patient care
- HIPAA compliance
- Policy compliance
- Clinical practice operations
- Medical terminology
- Insurance verification
- Scheduling
- Patient documentation
- Appointment scheduling
Certification
CPR and AED certified
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Stanford Child and Adolescent Psychiatry
04.2024 - 10.2024
Patient Care Coordinator
Stanford Geriatrics Float Pool
09.2023 - 10.2023
Patient Care Coordinator
Stanford Internal Medicine
01.2023 - 09.2023
Medical Assistant
Palo Alto Medical Foundation
11.2019 - 07.2021
Medical Assistant Externship
Concentra Urgent Care
09.2019 - 11.2019
High School Diploma -
Sequoia High School