Karla Millan
Sunnyvale
Summary
Honest, dependable, reliable, organized and self-starter with excellent customer service skills who can assess customer/patient needs, make timely decisions, and provide appropriate follow-through. Outstanding ability to connect and build close relationships with patients and to work collaboratively with care teams to provide an efficient and compassionate care experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Stanford Women’s Oncology
10.2023
- Proficient in rooming procedures
- Conducting vital assessments
- Skillfully preparing for GYN check-ups
- Efficient in stock management
Patient Care Coordinator
Stanford Child and Adolescent Psychiatry
04.2024 - 10.2024
- Managed patient vitals and Orthopedic vitals for assessments
- Assisted in direct communication between providers (Doc to Doc assistance)
- Utilized EPIC for managing In Basket messages, Rx request, Patient calls, Faxes and sorting mail
- Followed 5150 and CPS protocols
- Verified AED functionality and coordinated CL pager
- Supported over 40 providers by managing various administrative tasks
- Handled crisis calls from patients and families, coordinating with outside clinics, providers and hospitals
- Assisted families and patients with MyChart activation and usage
Patient Care Coordinator
Stanford Geriatrics Float Pool
09.2023 - 10.2023
- Expertise in rooming protocols
- Accurate vital sign measurements
- Proficient in ear lavage techniques
- Administering vaccines with precision
- Handling faxes proficiently
- Conducting EKG procedures
Patient Care Coordinator
Stanford Internal Medicine
01.2023 - 09.2023
- Knowledgeable in using EPIC/EHR for patient records and documentation
- Proficient in setting up IUD trays for placements and removals
- Experienced in operating Clinitek for urine analysis
- Skilled in performing ear lavage
- Familiar with Pop-health protocols
- Competent in conducting AOBP (automated office blood pressure) measurements
- Knowledgeable in using Zio Patch for ambulatory cardiac monitoring
- Proficient in conducting EKG (electrocardiogram) tests
- Capable of administering nebulizer treatments
- Skilled in performing fundoscopic examinations
Medical Assistant
Palo Alto Medical Foundation
11.2019 - 07.2021
- Rooming and maintaining an on-time flow for over 16 patients a day when assigned to my provider
- Managing in basket of the pod which included over 5 providers
- Handling department tasks such as: outreach, replenishing exam rooms and rooms sweeps for expired items
- Managing and preparing forms and faxes for multiple providers
Medical Assistant Externship
Concentra Urgent Care
09.2019 - 11.2019
- Successful completion of externship for Medical Assisting program by assisting the physicians with DOT physicals, rooming, tuberculosis readings, injections
- Record, manage, update patient information and medical histories in EMR (Citrix)
- Provided front and back-office support to four physicians by assisting with minor surgeries, vitals, communication with patients and referring doctor’s offices
- Clerical work, scanning, taking phone calls
Teller
Chase Bank
04.2016 - 07.2017
- Cash handling/foreign currency
- Assisting customers with processing transactions and answering questions
- Introduce customers to the platform and assist them with any balance transfers or other transactions
- Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
- Comply with regulatory requirements
- Assist customers in accessing safety deposit boxes
Education
High School Diploma -
Sequoia High School
Redwood City, CA06.2012
Skills
-Proficient in recording patient vitals (blood pressure, pulse and respiration, height, and weight)
-CPR and AED certified 2019
-Bilingual (Spanish)
-Able to perform electrocardiography (EKG) under no supervision
-Injections (intradermal, subcutaneous, and intramuscular)
-Trained in venipuncture and capillary puncture
-Collecting specimens for throat culture, strep A and Urinalysis
-General knowledge of patient intake and rooming procedures
-Patient scheduling using EHR (Medisoft)
-Sterilization using autoclave
-Knowledge of Anatomy and Medical Terminology
-OSHA and HIPAA complaint
-Basic pharmacology and dosage calculation knowledge
-Critical Thinking Skills
-Organizational Skills
-Appointment Scheduling
-Multitasking ability
-Insurance Verification
Certification
CPR and AED certified
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Stanford Child and Adolescent Psychiatry
04.2024 - 10.2024
Patient Care Coordinator
Stanford Women’s Oncology
10.2023
Patient Care Coordinator
Stanford Geriatrics Float Pool
09.2023 - 10.2023
Patient Care Coordinator
Stanford Internal Medicine
01.2023 - 09.2023
Medical Assistant
Palo Alto Medical Foundation
11.2019 - 07.2021
Medical Assistant Externship
Concentra Urgent Care
09.2019 - 11.2019
Teller
Chase Bank
04.2016 - 07.2017
High School Diploma -
Sequoia High School
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