Summary
Overview
Work History
Education
Skills
Additional Information
Education
Timeline
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Karla Meraz

El Monte

Summary

Multitasking leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results

Overview

11
11
years of professional experience

Work History

Regional Manager

Zoi and Mind Clinics, Inc.
03.2021 - Current
  • Mentored and developed management teams, fostering a culture of accountability and performance excellence.
  • Analyzed market trends to identify growth opportunities, driving successful expansion strategies in new territories.
  • Collaborated with cross-functional teams to optimize resource allocation, improving clinic performance metrics.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Managed shift scheduling, maintaining appropriate staffing levels during peak times.
  • Supported administrative staff in handling insurance authorizations, minimizing financial barriers to access specialty care.

Front Desk Receptionist

Av Family Chiropractic INC,
02.2017 - 04.2019
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Gathered, sorted, distributed and sent mail and packages.
  • Prepared departmental contracts for attorney approval.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Picking Packer

OnTrac
12.2016 - 03.2021
  • Sorted and packaged products each shift for further processing or shipment.
  • Managed to memorize over 15 area codes behind me as standing on the assembly line picking at a fast pace packages that belong to me.
  • Examined final products to check conformance with quality and design standards.
  • Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using Zebra MC92N0-GA0SXEYA5WR scanners.
  • Labeled pallets with proper information for storage in correct locations within warehouse.
  • Loading and unloading trailers.

Office Assistant/ Billing Clerk

Blue Line Express
06.2015 - 09.2016
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • operate office equipment, such as fax machines and copiers.
  • Complete forms in accordance with company procedures.
  • Verify accuracy of billing data and revise any errors.
  • Operate typing, adding, calculating.
  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

Budget Mobile
06.2014 - 02.2015
  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Education

Master of Arts - Applied Psychology

Arizona State University
Tempe, AZ
05-2027

Bachelor of Science - Business Administration

California State University, Los Angeles
Los Angeles, CA
05-2025

Associate of Science - Business Administration

Rio Hondo College
Whittier, CA
05-2021

High School Diploma -

SGVCC Youth Build Charter School
El Monte, CA

Skills

  • Bilingual (English and Spanish)
  • Knowledge in Microsoft Excel, Microsoft Office, and Microsoft PowerPoint
  • Multi-line phone proficiency
  • Staff management
  • Customer assistance and interaction
  • Conflict management
  • Attention to detail
  • Computer skills
  • Relationship building
  • Scheduling and coordinating
  • Self motivation

Additional Information

Sandra Maciel

Customer service

(520) 414-9020

Arnulfo Orduna

Material Handler Lead, Zodiac Aerospace

(626) 223-0618

Bernice Montalvo

Manager, Invisible Shield

(626) 747-6520

Education

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Timeline

Regional Manager

Zoi and Mind Clinics, Inc.
03.2021 - Current

Front Desk Receptionist

Av Family Chiropractic INC,
02.2017 - 04.2019

Picking Packer

OnTrac
12.2016 - 03.2021

Office Assistant/ Billing Clerk

Blue Line Express
06.2015 - 09.2016

Budget Mobile
06.2014 - 02.2015

Master of Arts - Applied Psychology

Arizona State University

Bachelor of Science - Business Administration

California State University, Los Angeles

Associate of Science - Business Administration

Rio Hondo College

High School Diploma -

SGVCC Youth Build Charter School

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