Karla Mendoza
Montréal,Canada
Summary
- Position that would provide me with opportunity to develop my culinary skills, to enhance my knowledge of multicultural cuisine & doing so in a healthy environment, also to gain practical experience in supporting customers/clients in fast paced environments.
- 10+ years experience delivering exceptional work in all kinds of restaurant settings
- Friendly and enthusiastic; genuinely enjoys building relationships with customers and colleagues alike
- Fluent in English and Spanish; with working knowledge of Portuguese and French
- Strong mathematical and technical skills; able to process transactions accurately and knowledgeable in Microsoft Office Suite
- Responsible and hardworking attitude with good analytical and problem solving skills
Innovative professional with well-rounded food background and extensive knowledge of all kitchen equipment. High-energy leader emphasizing healthy dishes made with local ingredients. Creatively builds exciting meals to satisfy discerning customers.
Overview
9
9
years of professional experience
Work History
Cook Shift Leader
Majestic
Montreal, Quebec
06.2024 - 11.2024
- Improved performance of team members resulting in high-quality meals produced daily.
- Checked freezer and refrigerator each day to verify proper functioning.
- Enforced strict health and hygiene standards in the kitchen and work areas.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Optimized kitchen processes to increase efficiency and reduce order preparation times.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Checked completed orders for correct quantity and quality.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Distributed food to service staff for prompt delivery to customers.
Grand Opening Chef
Milton B
Montreal, Quebec
02.2024 - 05.2024
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Trained new chefs on proper cooking techniques and menu items.
Duty Manager
Swissport
Montreal, Quebec
10.2022 - 08.2023
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Organized employee appraisals, providing feedback where necessary.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
Sous-Chef
Fabergé and Marche des Eclusiers
Montreal, Quebec
03.2022 - 09.2022
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Assisted in menu development and recipe testing.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Monitored inventory levels to ensure adequate supplies on hand.
- Directed kitchen staff in day-to-day operations including food production, sanitation, safety practices, and personnel management.
- Developed daily specials utilizing seasonal ingredients.
- Trained new hires in proper cooking techniques and recipes.
- Collaborated with Executive Chef to create innovative dishes for special events.
- Supervised cooks and other kitchen personnel during meal services.
- Contributed to the successful execution of catered events from start to finish.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies.
Sous-Chef
Seasoned Dreams
Montreal, Quebec
11.2021 - 03.2022
- Restaurant Opening.
- Soon after being hired, I became responsible for the new location, from training new staff to making the schedule, and even deliveries, since the chef had to go back and forth between locations.
Sous-Chef
Maria Bonita
Montreal, Quebec
04.2020 - 11.2021
- Employed during COVID times, so it changed the productivity of the restaurant as much as needed.
- The menu was reduced, and the staff was kept to a bare minimum, only working with the chef on the orders of the day and the prep of the week.
Cook
Umami
Montreal, Quebec
11.2019 - 04.2020
- As for responsibilities, they were like any other kitchen and learned a very different type of cuisine.
- First experience with a Japanese vegan menu.
Head Cook
Mange Moi Poutine Restaurant
Montreal, Quebec
01.2019 - 11.2019
- Same responsibilities as before, but also adding being in charge of training new staff.
- Also, coming up with the special of the month.
Expeditor
Aux Vivre’
Montreal, Quebec
03.2016 - 12.2018
- Company Overview: (Store and Restaurant)
- First employed as dishwasher on full time schedule.
- Promoted to line cook in August 2016.
- Changed into a clean uniform, restocked the whole kitchen before the restaurant opened.
- I helped the bar with stock-ups when needed.
- I cleaned the station before helping the prep cook.
- Demonstrated excellent teamwork, and enjoys keeping a clean station and environment while working.
- Follow directions quickly and properly in rushes; I love a friendly and relaxed environment while working.
- Promoted to Prep-Cock in December 2016.
- Part time prep cock and part time line cook
- Entrusted with the keys to the restaurant.
- The first person to arrive in the morning and open the restaurant.
- Re-stock the upstairs fridges and start the process of getting through the prep list as fast as possible.
- Receive delivery orders throughout the day.
- Rotation and stock-ups for the restaurant and store had to be finished before leaving.
- Deep clean of all downstairs prep areas, including fridges and freezers.
- Promoted to Expeditor in October 2018.
- The leader of the line cooks made sure dishes were done properly and to the restaurant's standards.
- I made sure that allergies and modifications to the dish were followed, as well as adding the proteins and final touches before sending it to the dining room.
- In charge of the most dangerous cleaning tasks, such as the flattop, grill, steamers, and oven.
- Keep the rhythm, and the team focused throughout rushes.
- (Store and Restaurant)
Dishwasher
Cinko Bar and Restaurant
Montreal, Quebec
08.2015 - 02.2016
- Company Overview: In downtown Montreal.
- Employed for dishwashing and kitchen help when needed on a full-time schedule.
- Clean the dining area, windows, and front counters.
- Closing duties consisted of deep cleaning the kitchen, storage, and equipment.
- During the summer, rushes are also in charge of the side salads.
Education
Concordia University - Ancient History
Concordia University
Montreal, QB11.2024
High School Diploma -
City School
Toronto, ON06.2015
MAPAC certificate -
Monteral, QCFirst Aid and Rescue certificate -
Montreal, QCSkills
- Problem-solving
- Special diets
- Meal preparation
- Sanitation procedures
- Multitasking and organization
- Team leadership
- Knife skills
- Quality control
- Health and safety compliance
Timeline
Cook Shift Leader
Majestic
06.2024 - 11.2024
Grand Opening Chef
Milton B
02.2024 - 05.2024
Duty Manager
Swissport
10.2022 - 08.2023
Sous-Chef
Fabergé and Marche des Eclusiers
03.2022 - 09.2022
Sous-Chef
Seasoned Dreams
11.2021 - 03.2022
Sous-Chef
Maria Bonita
04.2020 - 11.2021
Cook
Umami
11.2019 - 04.2020
Head Cook
Mange Moi Poutine Restaurant
01.2019 - 11.2019
Expeditor
Aux Vivre’
03.2016 - 12.2018
Dishwasher
Cinko Bar and Restaurant
08.2015 - 02.2016
Concordia University - Ancient History
Concordia University
High School Diploma -
City School
MAPAC certificate -
First Aid and Rescue certificate -
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