Karla Martinez
San Jose
Summary
Dynamic Service Manager with a proven track record at Chipotle, excelling in customer service and team leadership. Skilled in multitasking and organization, I enhance team performance and ensure operational excellence. Fluent in Spanish, I foster communication and collaboration, driving results in fast-paced environments while maintaining high standards of service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Chiptole
Cupertino
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked and communicated efficiently through rush hour to provide the best service for guests.
Wheeled Vehicle Mechanic (91B)
United States Army Reserve
Vallecitos
06.2023 - Current
- Repaired or replaced defective parts, using hand tools and power tools.
- Completed standard inspections to assess wear and damage to vehicles.
- Ordered special replacement parts and components for heavy equipment.
Food and Beverage Supervisor
California's Great America
Santa Clara
03.2021 - 06.2023
- Trained new hires in proper food handling techniques and safety regulations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
Education
High School Diploma -
Silver Creek High School
San Jose, CA06-2023
Skills
- Team management
- Multitasking and organization
- Customer service
- Goal oriented
- Fluent in Spanish
- Team leadership
Certification
- Food Handlers Card
- Drivers License
- Food Protection Manager Certification
Timeline
Service Manager
Chiptole
03.2024 - Current
Wheeled Vehicle Mechanic (91B)
United States Army Reserve
06.2023 - Current
Food and Beverage Supervisor
California's Great America
03.2021 - 06.2023
High School Diploma -
Silver Creek High School
Similar Profiles
Jayce ChristensonJayce Christenson
Chipotle Kitchen Manager at ChiptoleChipotle Kitchen Manager at Chiptole
Cole ToweryCole Towery
FOH Trainer at ChiptoleFOH Trainer at Chiptole
Bryson BastinBryson Bastin
Chipotle Crew Member at ChiptoleChipotle Crew Member at Chiptole