Karla Martin
Upper Lake,CA
Summary
Dynamic leader with proven team leadership and customer service excellence. Expert in staff management, adept at enhancing customer satisfaction and streamlining operations. Achieved significant improvements in productivity and service delivery, showcasing strong decision-making and time management skills.
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Manager & Lead Server
Lakehouse Brew & BBQ
05.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Busser
Park Place
01.2022 - 04.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Transfer To Nursing RN Program - Kinesiology
Mendocino College
1000 Hensley Creek Rd, Ukiah, CA 9548205-2025
Externship: Medical Assistant - Medical Assistant
MCHC Lakeport Health Center
Lakeport, CA01-2025
Certificate - Medical Assistant
CalRegional
Santa Rosa, CA08-2024
High School Diploma -
Upper Lake High School
675 Clover Valley Rd, Upper Lake, CA 9548506-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Goal setting
- CPR Certification
- Documentation and reporting
- Shift scheduling
- HIPAA compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Busser
Park Place
01.2022 - 04.2022
Manager & Lead Server
Lakehouse Brew & BBQ
05.2019 - Current
Transfer To Nursing RN Program - Kinesiology
Mendocino College
Externship: Medical Assistant - Medical Assistant
MCHC Lakeport Health Center
Certificate - Medical Assistant
CalRegional
High School Diploma -
Upper Lake High School
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