Karla Marquez
Temecula
Summary
Compassionate Medical Assistant Supervisor known for high productivity and efficient task completion. Possess specialized skills in clinical procedures, patient communication, and team leadership. Excel at using empathy, adaptability, and problem-solving to enhance team performance and patient care.
Overview
12
12
years of professional experience
Work History
Clinical Care Coordinator
Psych Partners
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Updated documentation, reports, and spreadsheets with financial information.
- Collected payments and applied to patient accounts.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Biller and Coder
Abel C. Toledo MD Inc.
07.2014 - 08.2024
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation
- Interpreted physician orders, notes, lab results, and radiology reports for appropriate code assignment
- Worked closely with physicians to obtain additional clinical information when needed for accurate coding assignments
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes
- Ensured timely filing of all claims within established guidelines
- Reviewed account information to confirm patient and insurance information is accurate and complete
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes
- Utilized ICD-10 and CPT coding systems to process claims and billing
- Educated healthcare staff on coding standards and changes in coding guidelines
Medical Assistant
Abel C. Toledo MD Inc.
07.2012 - 08.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Administered injections, medications and treatments as directed by the physician
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician
- Handled general office duties to support administrative staff during peak hours
- Assisted back office patient processes to reduce office wait times
- Supported administrative staff by processing payments
Education
Pima Medical Institute
Chula Vista, CA12.2024
Skills
- Strong leadership
- Insurance Verification
- HIPAA Compliance
- Medical Terminology
- Medical Billing
- Problem-solving capabilities
- Patient Care Coordination
- Staff Training and Development
- Multitasking and prioritization
- Quality Measurement
- 5 Star and P4P
- I-693 Immigration forms
Languages
Spanish
Native or Bilingual
Timeline
Clinical Care Coordinator
Psych Partners
09.2024 - Current
Medical Biller and Coder
Abel C. Toledo MD Inc.
07.2014 - 08.2024
Medical Assistant
Abel C. Toledo MD Inc.
07.2012 - 08.2024
Pima Medical Institute
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