Karla Malacara
Riverside
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
17
17
years of professional experience
Work History
Swap Meet Coordinator
Orange Coast College
07.2024 - Current
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Continuously expanded knowledge of maintenance best practices through ongoing training and professional development opportunities.
- Maintained a welcoming environment for visitors through meticulous upkeep of common areas, restrooms, and exterior spaces.
- Promoted a healthy working environment through proper sanitization practices in communal spaces such as break rooms and restrooms.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Moved furniture for cleaning and set up for special events.
Facilities Custodian I
Fullerton College
08.2015 - Current
- Sweeps, scrubs, mops, strips and waxes floors; vacuums and shampoos rugs and carpets in classrooms, offices, workshops and other work areas.
- Cleans, dusts and polishes furniture and woodwork including desks, cabinets and tables; washes windows and walls; erases chalkboards.
- Empties and cleans waste receptacles and pencil sharpeners; picks up paper; picks up trash containers and empties into large bins.
- Cleans restrooms including floors, walls, fixtures, mirrors, toilets and urinals; polishes metal fixtures; orders and restocks supplies.
- Moves and arranges furniture and equipment; sets up furniture, equipment, materials and supplies for special events and meetings.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Performs minor repairs to buildings, fixtures and equipment; replaces lights; cleans and adjusts shades and blinds; adjusts desks and other furniture; reports other repair and maintenance needs and assists others in making repairs as required.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Secures facility at completion of assigned schedule; turns lights on and off; unlocks and locks doors and windows; reports sanitary and safety hazards; notifies proper authorities of suspicious persons or situations; returns items to lost and found.
- Washes outdoor stairs, patios, bleachers and other facilities; sweeps sidewalks; cleans drinking fountains.
- Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Financial Sales Associate
Northgate Gonzalez Market
01.2012 - 08.2015
- Deliver appropriate information to customers regarding financial services to increase Prospera Sales.
- Promote all financial services to customers visiting the store.
- Operate a computer and process financial transactions effectively.
- Handle cash originated from financial transactions responsibly.
- Provide the highest level of customer service.
- Ensure compliance with the manual of policies and procedures.
- Keep the supervisor informed of any events requiring intervention.
- Comply with Bank Secrecy Act and Anti Money Laundering Regulations.
- Maintain a good working environment.
- Boosted customer retention rates through regular follow-up meetings and attentive service.
Restaurant Server
The Grill
03.2008 - 04.2011
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
GED -
Santiago Canyon College
Orange, CA06-2010
No Degree -
North Orange County ROP
Anaheim, CA06-2007
Skills
- Multitasking and organization
- Customer service
- Data entry
- Customer service management
- Staff training
- Coaching and mentoring
- Phone and email etiquette
- Team leadership
- Adaptability and flexibility
- Team collaboration
Affiliations
- Classified Senate
- Mentorship Program
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Swap Meet Coordinator
Orange Coast College
07.2024 - Current
Facilities Custodian I
Fullerton College
08.2015 - Current
Financial Sales Associate
Northgate Gonzalez Market
01.2012 - 08.2015
Restaurant Server
The Grill
03.2008 - 04.2011
GED -
Santiago Canyon College
No Degree -
North Orange County ROP
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