Karla Macias
Los Angeles
Summary
Enthusiastic retail representative with over 5 years of combined experience in a fashion based industry, I bring a background of field experience that has given me the ability to understand customer needs and build long term trust. Equipped with empathy to apply on to everyday task to create a positive environment. Seeking a dynamic role to challenge myself while contributing to educational success.
Overview
5
5
years of professional experience
Work History
Cashier
Zara
Century City, CA
09.2024 - 07.2025
- Built strong relationships with regular customers by creating personalized interactions and driving long term customer loyalty
- Maintained fast and high quality service by prioritizing tasks to ensure customer satisfaction
- Responsible for integrating growth amongst peers to help exceed work flow
- Processed customer transactions efficiently using POS systems to minimize errors and ensure smooth store operations
Customer Service Team Leader
Warehouse Shoe Sale
Los Angeles, CA
07.2020 - 07.2024
- Collaborated as part of a team to meet store goals and daily responsibilities by providing feedback to sale members
- Partnered in training with new employees by helping them learn procedures to maximize sales in an accelerated environment
- Handled sales floor and cash register transaction to exceed customers expectations on daily basis
Education
High School Diploma -
Dr Maya Angelou Community High School
Los Angeles, CASkills
Customer Communication
Adaptability
Teamwork
Critical Thinking
Attention to detail
Resilience
Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Zara
09.2024 - 07.2025
Customer Service Team Leader
Warehouse Shoe Sale
07.2020 - 07.2024
High School Diploma -
Dr Maya Angelou Community High School