Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Luna

Toronto,ON

Summary

Bilingual marketing graduate with international experience in customer service, property management, and marketing communications. Known for exceptional communication, problem-solving, and organizational skills. Currently pursuing a postgraduate degree in Marketing & Financial Services at George Brown College. Seeking a dynamic internship opportunity to contribute creativity, efficiency, and customer-centric thinking within a forward-thinking organization.

Overview

12
12
years of professional experience

Work History

Property Management Coordinator

Mirlo and Partners
Mexico City, Mexico
08.2016 - Current
  • Managed rental payments and coordinated service payments across multiple properties.
  • Oversaw maintenance and renovations to ensure high-quality living standards.
  • Designed and managed local marketing campaigns for faster property turnover.
  • Screened tenants, prepared contracts, and tracked lease renewals and terminations.

Customer Service Representative

OSRAM
Mexico City, Mexico
06.2014 - 07.2016
  • Assisted clients by recommending products/services aligned with their needs.
  • Resolved customer issues with empathy and professionalism.
  • Provided marketing support by handling email inquiries and customer feedback.

Communications Assistant

Ministry of Education – Embassy of Spain
Mexico City, Mexico
05.2013 - 05.2014
  • Created social media and web content for educational collaboration programs.
  • Assisted students with scholarship, degree validation, and exchange program inquiries.
  • Designed marketing materials and coordinated presence at education fairs.

Education

Postgraduate Certificate in Marketing & Financial Services - Marketing

George Brown College
Toronto, ON
05-2025

Bachelor’s Degree in Marketing - Marketing

Tecnológico de Monterrey
Mexico City
08-2016

Skills

  • Digital Marketing: Proficient in developing and executing multi-channel digital campaigns, with a focus on customer engagement and brand visibility
  • Social Media Management: Experienced in creating, scheduling, and analyzing content across platforms (Instagram, Facebook, LinkedIn), optimizing engagement and follower growth
  • Bilingual Communication: Fluent in English and Spanish, both written and spoken; adept at bridging communication across diverse teams and customer bases
  • Client Relationship Management: Strong ability to build trust-based relationships, ensuring client satisfaction through effective communication, empathy, and responsiveness
  • Problem Solving & Adaptability: Quick to identify challenges and implement innovative, practical solutions in dynamic, fast-paced environments

Timeline

Property Management Coordinator

Mirlo and Partners
08.2016 - Current

Customer Service Representative

OSRAM
06.2014 - 07.2016

Communications Assistant

Ministry of Education – Embassy of Spain
05.2013 - 05.2014

Postgraduate Certificate in Marketing & Financial Services - Marketing

George Brown College

Bachelor’s Degree in Marketing - Marketing

Tecnológico de Monterrey

Similar Profiles

CREATE PROFILE
Karla Luna