Karla L. Parra
Apple Valley
Summary
Seeking a marketing/customer service/sales opportunity' where I can leverage my strong communications and interpersonal skills to build relationships and achieve my future company's goals. I thrive on challenges that allow me to grow in a meaningful, positive and mostly professional environment where I can make a mark on my career, also a
hardo and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Manager area/Client Executive
Verizon
09.2023 - Current
- As a client executive I coordinate events with property professionals and our vendors.
- I also partner with cross-functional teams, to resolve customer escalations.
- Building and maintaining relationships with property staff.
- Overseeing two-to-three vendor sales agents.
- Creating marketing plans to increase sales.
- As a Client Executive I have to oversee approximately three to four hundred multi-dwelling unit (MDU) communities in the 5G Home footprint.
- I am accountable for sales results and mitigating disconnects in your assigned module.
- You will be responsible for analyzing data and strategically planning marketing activities to drive sales day by day.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed risk by developing and implementing effective risk management strategies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Area Manager
AT&T
07.2022 - 08.2023
- Generate sales for my area, visit locations to discuss the benefits of our services, set appointment to relate the process of our units.
- Discuss options that fit their timeline and budget.
- Provide a lasting business relation that gave me the opportunity to have referrals from my customer and gave me the chance to expand my business knowledge and integrate products and services to my customers that would benefit their day-to-day transactions.
- Also engage in various levels of senior and executive managers across the corporation.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Identified business opportunities by analyzing consumer trends within local markets.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Consistently achieved sales increase over forecast.
Business Account Manager
Frontier Communications
12.2015 - 05.2020
- Generate sales and help customer and also open account, interview customer in order to recommended products and build relationship with customer with the best customer service attitude possible.
- Set meeting and do presentations of new products and services to acquired more business, also visit locations to better relationships.
- Handle calls, schedules and meetings in daily basis and exceed my quotas.
- Help customers set up services and become part of their business family.
- Assisted in the development of promotional materials such as brochures, flyers.
- Negotiated contracts with vendors to reduce costs and improve services.
- Responded promptly to customer inquiries via phone, email, or in-person meetings.
- Created detailed reports for management regarding customer feedback, sales trends, and account progressions.
- Analyzed client needs and formulated strategies to optimize customer service.
Customer Service Representative
Time Warner Communications
11.2014 - 12.2015
- Provided customer with the best customer service, helped customer through the whole process, helped them with cash transaction, added services, terminated services and also to process accounts that needed to be moved to a different location.
- Handle a lead position and supervised 5 people with breaks, lunch, transactions and closing procedures, on top of that hit quota every month and exceeded in sales.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Contacted customers about potential service upgrades, new services and account changes.
- Supported sales team members to drive growth and development.
Personal Banker
JP Morgan Chase
06.2011 - 03.2013
- Open and process new personal and business accounts, work directly with the public and explain the benefit and products to my customers of course after concluding the best match from them.
- Always explain all in detail and be knowledgeable on new product, company procedures and service to keep my customer up to date.
- Build lasting relationships with clients to ensure their satisfaction with our services, and ask for referrals with confidence after providing the best customer service possible and showing my abilities, knowledge on the field and expertise to be a great fit for my clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Cross-sold banking products such as credit cards, loans and investments.
- Monitored changes in laws related to banking policies and procedures.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Participated in training sessions regarding new banking products or services.
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
Customer Service Representative/Fullerton
AT&T
09.2009 - 06.2011
- Provided the greatest customer service possible all my customers, in sales driven industry I was able to manage my quarter’s and exceeded the expectations with sales, products and services.
- Helped customer with billing, home products, explained how the products work.
- Again, and again match the right product, or service with need of a customer.
- Direct my fellow co-workers on how to manage the sales and was also the right hand of my supervisor (Omar Santiso) with employees, products, and inventory.
- Accomplishments: Organized sales and motivated employees to be part of a team by creating routines to sale within our area, and organize events to create more revenue for the company.
Education
BA - Business Administration
Business Administration
01-2026
AA -
Business Degree
01.2014
High School Diploma -
01.2003
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- QuickBooks
- FSC
- Teller Express
- Google Drive
- Google Sheets
- Google Applications
- Microsoft Project
- Sales strategy
- Project management
- Accounts Payable’s
- Market research
- Relationship building
- Inventory management
- Business administration
- Skype
- Business development
- Salesforce management
- Workforce management
- Sales management
- Customer relationship management (CRM)
- Marketing
- Regulatory compliance
- Verbal and written communication
- Negotiation
- Sales techniques
- Payroll processing
- Sales support
- Canvas
- Bilingual (Spanish) speak, write, read
Accomplishments
- Organized sales and motivated employees.
- Created routines to increase sales.
- Organized events to generate revenue.
References
Available upon request.
Timeline
Manager area/Client Executive
Verizon
09.2023 - Current
Area Manager
AT&T
07.2022 - 08.2023
Business Account Manager
Frontier Communications
12.2015 - 05.2020
Customer Service Representative
Time Warner Communications
11.2014 - 12.2015
Personal Banker
JP Morgan Chase
06.2011 - 03.2013
Customer Service Representative/Fullerton
AT&T
09.2009 - 06.2011
BA - Business Administration
Business Administration
AA -
Business Degree