Karla Lorenzo
Oakland
Summary
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Eaze
06.2019 - 12.2024
- Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with customers regarding order status and delivery updates.
- Handled payment transactions securely, ensuring accuracy and accountability in cash handling.
- Adapted quickly to changing schedules and prioritization of urgent deliveries as needed.
- Trained new drivers on company protocols and best practices for efficient delivery operations.
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
CSR, Sales
California Check Cashing Stores
03.2013 - 01.2018
- Assisted customers with check cashing and financial transactions, ensuring compliance with company policies.
- Informed customers of promotions to increase sales productivity and volume.
- Provided accurate information on services and products to enhance customer understanding and satisfaction.
- Managed cash handling procedures, maintaining accuracy in daily transactions and balancing till at shift end.
- Resolved customer inquiries efficiently, contributing to improved service delivery and client retention.
- Trained new staff on customer service protocols and transaction systems, fostering a knowledgeable work environment.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
Sales Associate
Ross Dress for Less
02.2013 - 11.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and store aesthetics.
- Operated point-of-sale system accurately for efficient transaction processing.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Provided support in loss prevention initiatives through vigilant monitoring of customer activity.
- Adapted quickly to changing priorities and maintained high service standards during peak hours.
- Trained new staff on operational procedures and customer service expectations effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
The Hayward Adult School
Hayward, CALanguages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Eaze
06.2019 - 12.2024
CSR, Sales
California Check Cashing Stores
03.2013 - 01.2018
Sales Associate
Ross Dress for Less
02.2013 - 11.2017
High School Diploma -
The Hayward Adult School