Karla Lemus
Riverside,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Eligibility Worker
San Bernardino County
12.2024 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
Guest Service Manager
Palace Entertainment
04.2016 - 01.2025
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Monitored staff training, scheduling and shift changes.
Education
Bachelor Of Kinesiology - Kinesiology
California State University, San Bernardino
San Bernardino, CA12.2021
Skills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Telephone etiquette
- Effective communication skills
- Customer service
- Time management
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Eligibility Worker
San Bernardino County
12.2024 - Current
Guest Service Manager
Palace Entertainment
04.2016 - 01.2025
Bachelor Of Kinesiology - Kinesiology
California State University, San Bernardino
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