Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karla Lebron Rodriguez

Karla Lebron Rodriguez

Halifax,NS

Summary

Dynamic customer service professional with a proven track record at FedEx, skilled in problem-solving and regulatory compliance. Adept at managing claims and enhancing customer satisfaction through effective communication and teamwork. Recognized for maintaining high standards of service and efficiently resolving issues, ensuring a positive experience for all clients.

Overview

4
4
years of professional experience

Work History

Customer Service Representative|

FedEx, Teleperformance
Santo Domingo, Distrito Nacional
06.2021 - 01.2022
  • Assisted customers via inbound calls regarding delayed shipments, providing real-time tracking updates and expected delivery times.
  • Delivered professional, customer-focused service while addressing concerns efficiently and maintaining high satisfaction levels.
  • Managed customer inquiries, escalating unresolved issues to appropriate departments, and advising customers on the next steps for claims if packages were missing or delayed.
  • Maintained compliance with company policies and industry regulations when handling sensitive customer information

Claims Specialist |

FedEx, Teleperformance
Santo Domingo, Distrito Nacional
01.2022 - 08.2022
  • Evaluated claim validity based on shipment records, photographic evidence, and company policies, making decisions on approvals or denials
  • Processed reimbursements and coordinated with internal teams to finalize claim resolutions
  • Maintained detailed documentation of all claims processed to improve service efficiency and risk management
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.

Team Member |

Wendy’s
Niagara Falls, Canada
11.2022 - 07.2023
  • Delivered exceptional customer service by taking orders, answering questions, and addressing concerns in a friendly and efficient manner
  • Worked collaboratively with a diverse team to ensure operational efficiency and customer satisfaction
  • Assisted in food preparation, ensuring quality and safety standards were met consistently
  • Demonstrated adaptability and a positive attitude when responding to challenges and changing priorities

Busser |

Clifton Victoria Inn at the Falls
Niagara Falls, Canada
03.2023 - 11.2024
  • Provided excellent customer service by addressing guest inquiries and accommodating special requests
  • Maintained high standards of cleanliness and organization, contributing to a welcoming atmosphere for guests
  • Supported waitstaff by delivering food and beverages to tables, ensuring timely and accurate service
  • Monitored inventory levels of dining essentials and restocked supplies as needed

Education

International Business Diploma -

Niagara College
Niagara On the Lake, ON
04.2024

Biotechnology Diploma -

Instituto Nacional de Formación Técnico Profesional
Santa Domingo, Dominican Republic
02.2019

Skills

  • Effective productivity and time management skills
  • Problem Solving & Conflict Resolution
  • Digital Literacy (Smartphones, Tablets, Laptops)
  • Regulatory Compliance & Confidentiality
  • Teamwork & Independent Work
  • Bilingual – fluent in English and Spanish

Timeline

Busser |

Clifton Victoria Inn at the Falls
03.2023 - 11.2024

Team Member |

Wendy’s
11.2022 - 07.2023

Claims Specialist |

FedEx, Teleperformance
01.2022 - 08.2022

Customer Service Representative|

FedEx, Teleperformance
06.2021 - 01.2022

International Business Diploma -

Niagara College

Biotechnology Diploma -

Instituto Nacional de Formación Técnico Profesional

Similar Profiles

CREATE PROFILE
Karla Lebron Rodriguez